Devices wont show up after being registered

Hi, Garret! I'm sorry to hear you're having trouble registering your Xbox Elite controller. No worries, I'm happy to assist you with this today.

Please try to use another internet browser like Incognito (Chrome) or InPrivate Browsing(MS Edge). Then check if that will work.

If not, I would suggest trying these steps and see if you can reach the Xbox customer support for them to further check or investigate your account.

Please go to https://support.xbox.com/en-US/contact-us

Then click on "Contact us" > Hardware and Network> Then choose My controller isn't working right> Then select Xbox Series X> Type Register controller > Click Next> Click on See contact options> Select from there, it should show you the option to chat with them or request a call.

Let me know if that works. Thank you!

So, I just tested this to see:

I registered my Series X controller.

Sure enough, it said it was registered but wasn't showing up

I then clicked "see details" on my Series X entry which took me to my Series X

I then clicked "All Devices" to take me back to the previous screen and the controller then showed up.

So, not entirely sure why it won't work for you

I have tried with all of the normal suggest to register my previously owned xbox 360. Microsoft says that it's successful in registering, but it doesn't show up in my devices list. This then stops me from being able to change the parental code, of which
I don't know what it is.

I registered it shortly after the Xbox One S came out. I was told that my console will most likely have to be repaired, but it doesn’t show up in my account device section.

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Can you check this guide to make sure you're doing it correctly? https://support.microsoft.com/en-us/topic/micro...

I'll advise you try on Microsoft Edge browser as well,