Device warranty repair

Hi, ConnorChonk1! Thank you for reaching out.
I'm AJ, an Independent Advisor for the Xbox Community.

Microsoft's Service Center inspects all devices upon arrival. Whenever a device is not fit for service, it is sent back and the user is sent information on why service wasn't performed on their device.

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For your reference:

"The service center inspects your product upon arrival. If no service is performed (repair or exchange), we’ll return the product and send you info about why the service wasn’t performed."

Source - https://support.xbox.com/help/hardware-network/warranty-service/help-with-existing-service-order

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With the exemption of Xbox Elite Controllers, all Xbox accessories under warranty are replaced instead of repaired. If you haven't received a notification letting you know service wasn't performed on your headset, a replacement headset would explain why your service order was shipped back on the same day.

Should this not be the case, please do not send your device back to Microsoft's Service center before reporting this to Xbox Support. To contact Xbox Support:

- Go to https://support.xbox.com/contact-us/
- Sign in to your Microsoft Account.
- Click the green "Contact Us" button.
- Select the support topic and issue that relates the most to your problem.
- Follow the prompts.

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Best regards,
- AJ

If you've registered your device, sign in at Device services to
see the device’s warranty status. If it’s within warranty, repairs are free. If your device is out of warranty, you’ll be charged a repair fee.

Hi

Microsoft do offer a repair service for faulty xbox consoles. The xbox device service offers to repair consoles. If the device is still within its warranty then there is no charge for repair, whereas there is a charge if the device is out of warranty

"Is this a new Xbox? If so, sign in at Device Support and then select Register new device. After you've registered, you'll see the warranty status for your device. If it's within warranty, repairs are free. If your device
is out of warranty, you'll be charged a repair fee".

If you require a repair/replacement, please visit the following link: https://support.microsoft.com/en-us/devices

After you've registered, you'll see the warranty status for your device. If it's within warranty, repairs are free. If your device is out of warranty, you'll be charged a repair fee.