Device detection

as I told you at the beginning of the service, I am not a microsoft employee and you need to talk directly to the purchasing department.

this problem probably occurred precisely because your region is different from your country.

the problem has yet to be solved by microsoft, and you need to inform her, the support has office hours, there is no 24-hour service. and the refund process is clear and informed by microsoft:

https://support.microsoft.com/en-us/account-bil...

check with the store if it is possible for them to switch to a national one.

Ich hoffe das mir vorher jemand weiter hilft.