Destiny 2 lightfall won't install

Hi David.

My name is Renato.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Unfortunately, at the moment, a SCHEDULED MAINTENANCE is reported for this game. You can check various updates at the following link
https://support.xbox.com/en-GB/xbox-live-status

Best regards
Renato

Beforehand, it is important that you keep in mind that this is a public community forum, and we are players just like you, we are not employees of Microsoft or Xbox, which means that we do not have access to any account or personal information of anyone. user.

Generally, when these types of errors occur in the purchase, the refund usually takes between 5 to 7 business days to be reflected automatically (remember that Saturdays, Sundays and holidays are non-business days). This time may vary depending on each banking platform, as some take longer to process refund money than others, and there are also some that process refunds faster.

I would greatly appreciate your patience and understanding regarding this inconvenience.

Hi David Destiny 2 is the game lightfall is a expansion which I bought I've plenty of space and great Internet speed, I've tried to install it many times each time it just doesn't install

Hello David B, My name is David. I am an independent advisor, happy to help you today.

First of all, check that you have enough storage space available on your Xbox to install Destiny 2 Lightfall. If the hard drive is full, you may not be able to install new content. Free up space by deleting games or apps you no longer need.

Then make sure you have a stable and fast internet connection. Connection problems may affect the download and installation of content.

Go to "My Games & Apps" on your Xbox and check if Destiny 2: Lightfall is on your list. If it is there, try installing it from there.

Best regards.

Hi again, David, I'm sorry to hear that the problem persists. Try clearing your Xbox cache and then try downloading and installing the DLC again. If this doesn't work, you may need to contact Xbox support. To clear cache, follow these steps:

1. Press the Guide button on your controller, go to Settings and select System Settings.
2. Select Storage.
3. Highlight but do not select a storage device, and then press the Y button on your controller to view Device Options.

Note: It doesn't matter which storage device you choose. This clears the cache for all storage devices.

4. On the Device Options screen, select Clear system cache.
5. When prompted to confirm storage device maintenance, select Yes.

When you have successfully cleared the system cache, you will return to the Storage Devices screen. You can press the Guide button on your controller and return to the Xbox Home screen.

After completing these steps, try installing the DLC again if this does not solve your problem, here is the link for you to contact support: https://support.xbox.com/contact-us/

Best regards,
Daniel.