Destiny 2 Lightfall code redeemed but nothing happens

Robert Slezak · Nov 20, 2023

A friend gifted me with a code to redeem Lightfall for Destiny 2, but he didn't realize I was playing through Steam on a PC and not directly through XBox. I am aware you guys have completely different codes so I tried to redeem on the XBox app but because I was playing through Steam it didn't work. When I try to redeem the code through with D2 reinstalled through the XBox App, it says it was already redeemed from when originally sent me the code the first time I tried this. Any troubleshooting the website offers is also useless, nothing works. My queue is blank, the "next key" is not lit as I think it believes I already have a copy but nothing appears in my library except the base game.

To repeat and clarify:

Playing base game Destiny 2 through Steam

Friend gives me Lightfall code through XBox App which does not work on Steam

Attempt to redeem though XBox App

Code is accepted but base game is not in XBox App Library so nothing happens

Uninstalled base game from Steam

Reinstalled through XBox App

Tried to redeem code again but App says code is already redeemed

Expansion does not appear in library nor on game when I try to log in through XBox App

:)

RichieB_

Hi Robert Slezak,

Thank you for publishing in Microsoft Community.

We understand that you need help with the code that was gifted to you. We recommend that you need to speak with our Xbox Live support. It's best to work with them as they have the necessary tools to further check your concern and provide you a timely resolution with your concern.

Please follow the steps below to reach out to our live support team:

1. Please use this link: Contact us | Xbox Support
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
3. If not, please select the country/region it is showing and select the correct one among the lists.
4. Make sure to use to check the available contact times of the support.
5. Select the "Contact Us" button
6. Select the drop-down menu options that will match your concern.
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
10. Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.

Thank you,

Microsoft Community Moderator

StuartATrueRed

All the expansions that are available for Destiny 2 on PC are also available for Xbox, and will include Lightfall at launch too.

Kevin White2

I redeemed code on the store - Redeem button.

I followed your instructions, Lightfall is showing on list of owed things and subsequently not installed

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

Just a friendly reminder though that according to Xbox support in regards to in-game items:

"Account-specific items can’t always be shared. Some examples are:

1. Game-specific content like Minecraft Skin Mashups or Halo REQ Packs purchased with in-game currencies

2. In-game currency such as Minecraft Coins

3. Certain pre-order bonuses and special edition content can only be redeemed once"

For your reference, you can check this link: https://support.xbox.com/en-US/help/hardware-ne...

Viper3921

Specifically the games I want to pre order but cannot due to the error I keep on getting are Star Wars: Jedi Survivor, the Lightfall Expansion for Destiny 2 and Diablo 4.

Destiny 2 Lightfall code redeemed but nothing happens