Desrespeito ao cliente [Translation-Customer disrespect ]

Vou ser mais complexo, comprei o xbox one s e só consegui utilizar um dia depois e no mesmo instante verifiquei que o botão A apresentava problema. Voltei a loja que conseguiu fazer a troca 5 dias depois. Utilizei o console por mais alguns dias e o mesmo
apresentou problema de sincronização entre o controle e o console, sendo que o primeiro controle também apresentou o mesmo problema, sendo assim comprei um equipamento novo com defeito de fabricação e acessório com problemas. A loja nan aceitou a troca pois
já haviam passado 8 dias. Então entrei em contato com suporte que pediu pra enviar o console, eu só fiquei sabendo que iria receber um console recondicionado após o envio pesquisando na internet. Muito insatisfeito com qualidade do atendimento prestado. Só
queria o concerto do meu equipamento ou meu investimento de volta. Pois qual a garantia de que eu não irei receber um equipamento com peças 100% novas, pois a empresa reutiliza a carcaça de um outro equipamento e quem garante que ira utilizar peças novas.

Translation:

I will be more complex, I bought the Xbox One s and only managed to use a day later and at the same instant I checked that the button a had problem. I went back to the store that managed to make the exchange five days later. I used the console for
a few more days and the same presented synchronization problem between the control and the console, and the first control also presented the same problem, so I bought a new equipment with defective manufacturing and accessory with Problems. The store Nan accepted
the exchange because they had already spent eight days. So I contacted support that asked to send the console, I just learned that I would receive a refurbished console after sending searching on the Internet. Very dissatisfied with the quality of the service
provided. I just wanted the concert of my equipment or my investment back. For what is the guarantee that I will not receive a piece of equipment with 100% new parts, because the company reuses the carcass of another equipment and who ensures that you use
new parts.

Hello Will,

Sorry for the issue you are having with the console. What is the problem you are having, maybe we will be able to assist you. If the console is only a week old and you are having major problems, have you considered taking it back to the store where you purchased
to exchange for new one? There are many options to figure out the issue or fix the problem.

If you would like help in figuring this out please give us as much information as you can.

Thanks,

Brad

Hello Will,

What issue is being experienced that is currently warranting the console to be repaired/replaced?

Could you describe what is happening so that we may discuss here on the forums further how to assist with what is occurring, as if this is not explained, the only support team that will be of assistance will be our
customer support team.

These specialists carry the tools necessary for reviewing the account allowing you the best options for what to do and how to do it.

Clarify this for us or try the suggested, and we'll await your response.

Best wishes!

Olá,

Lamento muito por sua experiência com os produtos da Microsoft ter chegado a este ponto. Poderia nos contar um pouco mais sobre o problema no qual você se encontra? Embora lamentável, seu relato ainda pode ajudar outros usuários que se encontram na mesma
situação.

Espero que consiga resolver seu problema.

I'm sorry about your complain... Sometimes can happen with every customer service! hope you solve it quickly