despite paying for premium solitaire suite iIam suddenly getting ads

Discus and support despite paying for premium solitaire suite iIam suddenly getting ads in XBoX Games and Apps to solve the problem; I have posted before about this problem - I pay annually to avoid ads when playing the solitaire suite. but this week ads have suddenly appeared when I... Discussion in 'XBoX Games and Apps' started by pam adshead, Nov 10, 2023.

  1. pam adshead
    pam adshead Guest

    despite paying for premium solitaire suite iIam suddenly getting ads


    I have posted before about this problem - I pay annually to avoid ads when playing the solitaire suite. but this week ads have suddenly appeared when I log in to the games. I notice that on the start screen 'Premium' has disappeared. I have received very good advice, restoring purchases and repairing and resetting the app, which worked for one day, but now the ads are back again. I have 2 laptops loaded with the solitaire suite so in desperation in addition to paying an annual fee I also subscribed to a monthly fee of £1.69 to cover the other laptop - this amount has been taken from my account but I am STILL getting ads. I am now really frustrated and am at a loss to know what to do, can anybody help?

    Thank you

    :)
     
    pam adshead, Nov 10, 2023
    #1
  2. Darhyl Amizola Win User

    despite paying for premium solitaire suite iIam suddenly getting ads

    Hi Pam! My name is Darhyl and I’d be more than happy to help you with your query.

    I'm sorry you are experiencing this with your Premium Solitaire game. No worries, let me help you sort this out.

    It's important to note that this is a public user-to-user community forum, and none of us here work for Microsoft.

    Since you have already tried to repair and reset the app yet the issue still persists, I highly suggest you directly report this through Microsoft Casual Games Support as they have the right tools and resources to investigate your issue properly on their end. Please submit your ticket through the link below:

    https://microsoftcasualgames.zendesk.com/hc/en-us/requests/new

    Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

    Best Regards,
    Darhyl
  3. Darhyl Amizola Win User

    despite paying for premium solitaire suite iIam suddenly getting ads

    I appreciate the response and you're welcome!

    If the reply was helpful, please don’t forget to upvote or accept it as an answer, thank you so much. Stay cool and have a great day Pam!

    Best regards,
    Darhyl
  4. SylviaWingatevn Win User

    issues with my premium subscription

    I have paid for premium membership twice and still get ads. Sometimes they are cut short but other times the full page of the ad pops up. I don't know what to do about it. I had the premium membership then my computer had to be reset and when I got my
    solitaire games back the ads started again. So I paid a second time and still get ads. What do I do? I'm not paying again!
  5. Mister Beep Win User

    Subscription

    Hey there!

    For the Microsoft Casual Suite specifically, Premium memberships are platform specific. That does mean that if you purchase, for example, a Microsoft Solitaire Premium membership on mobile, it does not transfer to the Windows PC version.

    Hope this helps answer your question.
  6. Farscape247 Win User

    Violent content in ads

    if you don't like the ads for a murder mystery game then subscribe to solitaire premium then you won't see ads.
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despite paying for premium solitaire suite iIam suddenly getting ads

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