despite paying for premium solitaire suite iIam suddenly getting ads

Hi Pam! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Premium Solitaire game. No worries, let me help you sort this out.

It's important to note that this is a public user-to-user community forum, and none of us here work for Microsoft.

Since you have already tried to repair and reset the app yet the issue still persists, I highly suggest you directly report this through Microsoft Casual Games Support as they have the right tools and resources to investigate your issue properly on their end. Please submit your ticket through the link below:

https://microsoftcasualgames.zendesk.com/hc/en-us/requests/new

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

I appreciate the response and you're welcome!

If the reply was helpful, please don’t forget to upvote or accept it as an answer, thank you so much. Stay cool and have a great day Pam!

Best regards,
Darhyl

I have paid for premium membership twice and still get ads. Sometimes they are cut short but other times the full page of the ad pops up. I don't know what to do about it. I had the premium membership then my computer had to be reset and when I got my
solitaire games back the ads started again. So I paid a second time and still get ads. What do I do? I'm not paying again!

Hey there!

For the Microsoft Casual Suite specifically, Premium memberships are platform specific. That does mean that if you purchase, for example, a Microsoft Solitaire Premium membership on mobile, it does not transfer to the Windows PC version.

Hope this helps answer your question.

if you don't like the ads for a murder mystery game then subscribe to solitaire premium then you won't see ads.