Despite having a good internet connection, when I go to load my gamer profile on gears of...

Hi JIM _352

Greetings!

Thank you for posting to Microsoft Community.

We understand that you are experiencing issues with connecting to Xbox Live while trying to load your gamer profile on Gears of War. I'm here to help you with this issue.



Firstly, I would like to ask a few questions to better understand the issue. Are you able to connect to Xbox Live on other games or apps? Have you tried restarting your console and router?



If you haven't tried restarting your console and router, please do so as it can help resolve connectivity issues. Here are the steps to follow:



1. Turn off your console and unplug it from the power source.

2. Unplug your router from the power source.

3. Wait for 30 seconds.

4. Plug in your router and wait for it to fully restart.

5. Plug in your console and turn it on.



Once your console and router have restarted, try connecting to Xbox Live again and see if the issue persists.



If the issue still persists, please try the following steps:



1. Check your network connection: Go to Settings > Network > Network settings and check if your console is connected to the internet. If it is not connected, select Set up wireless network or Wired network to connect to the internet.



2. Check for Xbox Live service alerts: Go to the Xbox Live service status page to check if there are any service alerts that may be affecting your ability to connect to Xbox Live.



3. Clear your console's cache: Press and hold the power button on your console for 10 seconds to fully power it off. Then, unplug the power cord from the back of the console and wait for 30 seconds. Plug the power cord back in and turn on your console.



4. Check your NAT type: Go to Settings > Network > Network settings > Test NAT type. If your NAT type is set to Strict or Moderate, you may experience connectivity issues. You can try to change your NAT type to Open by forwarding ports on your router or enabling UPnP.

Learn more: Troubleshoot your network connection speed | Xbox Support



If none of the above steps resolve the issue. We look forward for your response.

Cheers,

Microsoft Community Moderator

Hello JIM _352,



We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com), as we will not be monitoring this thread going forward.

Thank you for understanding.

Regards,

i started having this issue yesterday evening. i can connect to the internet and the test says everything is good, but my live profile icon wont load, when i try to run an app it wont boot up and when i go to play a game it says i don't have a connection...

I have an issue where no games will load up and the blu ray player will play a blu ray but it just gets stuck on the loading screen, Destiny keeps on saying you have no Internet connection, however when I go to settings and test my connection it comes up
with the message 'everything is good your console is connected to the Internet' the only issue I can spot is with my multiplayer connection which states cannot find Teredo IP address??

I have moved my console nearer to the router, it only started having these issues after it had been nearer to the router for over a month. I can't move it any closer to the router than it currently is and I don't have ethernet ports. It was working well and had a good internet connection, and even now when it is connected it has a good connection however it drops out randomly despite the internet not dropping out as other devices do not have issues at the same time.