Design lab app shopping cart problem

Hey

Seems like a possable bug you can check your shopping cart on microsoft.com and then check out from there. If it doesnt show in your cart at all then i would design the controller via a browser on PC direct from the store.

This could possibly be a problem with your web browser. I would suggest that you attempt another design, submit it to the cart, and if that continues to fail try a different web browser just in case something is creating a conflict.

Have exactly the same issue. Added some 15 Xbox controllers from Xbox design labs (there was no other way to save them in the gallery)

..then my shopping cart crashed when started to delete controllers from the cart that we didn't want to purchase.

Now my Company account can't be used to make purchase through Microsoft SE store anymore.

Any ideas are welcomed , tried Store support, looking at many threads with the same issue...no answer.

I think the cart is trying to show something but can't ..broken links between gallery/Xbox design labs and the shopping cart?

My account works perfectly I'm able to design one controller in the US store , but when using SE store the cart is broken.

It's clearly some data stuck in the backend not being able to show the designed Xbox controllers ..that we deleted from my gallery.

Have tried different devices, browsers, cleared the cache, cleared STORE app...

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Ett fel uppstod på vår server. Vänta en stund och se om det löser problemet.

DownstreamServiceError-UnknownReason-UnknownReason

H0jY6vP53ke2zUll.0.0.3.1

2019-04-10T12:51:22.000Z

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Before you check out with design lab it actually states this in the cart:

Due to the customized nature of Xbox Design Lab, you cannot cancel or modify your order once it is placed. Your Xbox Design Lab order will deliver in 2 to 3 weeks.
You will be charged immediately, and the order cannot be returned or refunded.

Hi there! This is Ronnie, an independent advisor.

Nice to meet you and I hope you are having a great day!

I understand you have a question about your cart on design lab.

If I may ask, you mean to say without buying it yet, you want to know if you can just add anything first on your design lab cart?

I believe so yes, because adding it to your cart will give you options first before you check them out to buy it.