Désactivation facturation Xbox Game Pass [Deactivating Xbox Game Pass Billing]

Discus and support Désactivation facturation Xbox Game Pass [Deactivating Xbox Game Pass Billing] in XBoX on Windows to solve the problem; Bonjour/Bonsoir, Je me suis abonné au Xbox Game pass début novembre et je voudrais désactiver la facturation automatique, pour cela je clique sur... Discussion in 'XBoX on Windows' started by MaximeBlanchet, Dec 18, 2019.

  1. Désactivation facturation Xbox Game Pass [Deactivating Xbox Game Pass Billing]


    Bonjour/Bonsoir,

    Je me suis abonné au Xbox Game pass début novembre et je voudrais désactiver la facturation automatique, pour cela je clique sur "gérer" dans la section abonnement de l'application XBOX mais quand je me retrouve sur le site de Microsoft mon abonnement n’apparaît
    pas je suis pourtant sur un compte avec la même adresse mail donc le même j'imagine.

    Je ne peux donc pas désactiver la facturation automatique.

    J'aimerais de l'aide assez rapidement car il s'est déj renouvelé une fois de trop car je n'avais pas réussi a le désactiver.

    [Translation-

    Good morning/Good evening,





    I subscribed to the Xbox Game pass in early November and I would like to disable automatic billing, for that I click "manage" in the subscription section of the XBOX application but when I find myself on the Microsoft site my subscription does not
    appear I am yet on an account with the same email address so the same I imagine.






    So I can't turn off automatic billing.





    I would like help quite quickly because it has already renewed once too much because I had not managed to disable it.]

    :)
     
    MaximeBlanchet, Dec 18, 2019
    #1
  2. XBF Steven R Win User

    Désactivation facturation Xbox Game Pass [Deactivating Xbox Game Pass Billing]

    Hey there MaximeBlanchet,

    Thanks for reaching out to the Forums for advice on how to hopefully get this subscription under control. I can totally understand how this could concern anyone. Seeing as you were unable to get this done appropriately through the site, I would next get
    in contact with
    customer support
    to have an agent to look into this a little more directly.

    When you get the chance, give that a shot and let us know if that helped.

    Thanks!
  3. MaximeBlanchet Win User

    Désactivation facturation Xbox Game Pass [Deactivating Xbox Game Pass Billing]

    Malheureusement ils ne prennent pas en charge ce genre de problème directement, ils donne uniquement ce lien https://account.microsoft.com/services/ .

    Et comme j'ai dis je ne vois pas mon abonnement ici.

    J'ai remarqué par contre que quand je me connecte sur le site Xbox avec l'adresse mail de mon compte je tombe sur un ancien compte a moi

    ceci faitsurement partis du problème.

    [Translation-Unfortunately they don't support this kind of problem directly, they only give this link
    https://account.microsoft.com/services/.

    And like I said I don't see my subscription here.

    I noticed on the other hand that when I log on to the Xbox site with the email address of my account I come across an old account to me

    this is surely part of the problem.]
  4. XBF-JoannaDark Win User

    Problème facturation xbox game pass [ Billing issue with Xbox Game Pass subscription ]

    [Associate utilise une application de traduction. Veuillez noter qu’une mauvaise grammaire et une syntaxe incorrecte peuvent se produire]

    Bonjour NicolasDervilliers,

    Merci d’avoir contacté les forums Xbox ! Je suis désolé d’apprendre que vous avez du mal accéder votre abonnement Xbox Game Pass. Pour m’assurer que je comprends bien le problème que vous rencontrez, vous avez déclaré que votre paiement avait échoué, puis votre abonnement mensuel a été interrompu? Puis vous avez vu un poste de paiement? vous êtes-vous connecté Microsoft account | Order history et vérifié l’historique de vos commandes pour vérifier quand ce paiement a été débité? S’agit-il d’un abonnement Game Pass pour PC ou console Xbox ? Permettez-moi de suggérer ce qui suit, allez dans « Paiement et facturation » et sélectionnez « Option de paiement » pour vérifier si le paiement dans le dossier est correct. Après avoir vérifié l’option de paiement, suivant :

    • Allez dans « Services et abonnement » et vous devriez voir votre abonnement Game Pass ici.
    • Voyez s’il y a un solde dû ou après la mise jour de votre paiement.
    • s’il y a un solde, vous devez le payer pour supprimer le statut d’annulation
    • Sous Mode de paiement, assurez-vous que le paiement correct est reflété
    • sinon, cliquez sur « Modifier » et sélectionnez le paiement approprié
    Si vous pouviez s’il vous plaît me fournir plus de détails sur ce problème pour vous assurer que je donne la meilleure solution possible. J’espère que ces suggestions vous aideront! Si cela a répondu votre question, veuillez marquer le fil de discussion comme « Répondu ».
  5. XBF-JoannaDark Win User

    Problème facturation xbox game pass [ Billing issue with Xbox Game Pass subscription ]

    [Associate is using a translator application. Please be aware that poor grammar and incorrect syntax may occur]

    Hi NicolasDervilliers,

    Thanks for reaching out to the Xbox forums! I am sorry to hear that you are struggling with Access your Xbox Game Pass subscription. To make sure I fully understand the issue you are encountering, you stated that your payment failed, and then your monthly subscription was interrupted? Then you saw a payment post? have you logged onto Microsoft account | Order history and checked your order history to check when that payment was charged? Is this Game Pass subscription for PC or Xbox console? Let me suggest the following, go to "Payment & billing," and select" Payment Option" to verify if the payment on file is correct. After you have verified the payment option, next:

    • Go to "Services & Subscription," and you should see your Game Pass membership here.
    • See if there is a balance due or after updating your payment.
    • if there is a balance, then you must pay it to remove the cancellation status
    • Under Payment method, make sure the correct payment is reflected
    • if not, click on "Change" and select the proper payment
    If you could please provide me more details about this issue to make sure I give the best possible solution. I hope these suggestions help! If this answered your question, please mark the thread as "Answered."
  6. DrifterX22 Win User

    i have lost my gold liciense code

Thema:

Désactivation facturation Xbox Game Pass [Deactivating Xbox Game Pass Billing]

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