Deposited but not yet received

IwinUlose26 · Nov 21, 2016

I have $10 in rewards credits that have been deposited but not transferred over to my account balance and it has been a few months, could I please get assistance soon before the overwatch discount goes away.

:)

Lil Miss Goat · Nov 21, 2016

Gems

i still have not received my xbox live 3months yet as i deposited my gems on 1 10 2018

XBLRewards8 · Nov 21, 2016

reards points deposited but not received

Hello,

You can see a complete history of your Credit and deposit events from the MyStatement on the MyRewards page. You can then use the dates listed for your deposits to see their deposit as currency from your commerce page at (Sign in to your Microsoft account),
where they will be listed as a refund with a negative amount. You already spent your deposit in May on a purchase of Grand Theft Auto in July.

Smwutches · Nov 21, 2016

If the Rewards site shows they've been deposited, then they would have already been added to your account balance. You would need to try checking your account at
Sign in to your Microsoft account to confirm the deposit or contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support

Smwutches

If the Rewards site shows they've been deposited, then they would have already been added to your account balance. You would need to try checking your account at
http://commerce.microsoft.com to confirm the deposit or contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

XBLRewards8

Hello Torgo1,

There was an issue with September payback that caused it to be delayed to October 17th, which is why you have not yet received that deposit. You should receive a deposit of your Credits during the end of the month deposit.

XBLRewards8

Hello Acurate Bob,

From the FAQ for that offer:

When will I receive my Rewards Credits?

After you have completed an action on the list, your Rewards Credits and MyVIP Gems will appear as pending within 96 hours.

All those Credits are currently pending in your account.

Smwutches

If it was an Xbox gift card, those are automatically deposited into your account and not sent as a code. The code you received is likely just a confirmation code which is different. You can check your balance at http://account.microsoft.com to see if it was deposited yet.

XBLRewards8

Hello DK PARANOIA,

Unfortunately, we have not yet received a solid estimate from our other team working on this issue on when to expect their resolution to be deployed. Apologies for the inconvenience. While we wait for their solution we will continue to attempt deposits into
your account in the hopes that a deposit gets through. Once a resolution is deployed, you should receive these Credits.

Deposited but not yet received