Denied refund for game we already own?

Discus and support Denied refund for game we already own? in XBoX Games and Apps to solve the problem; First, the fact that I can't speak to a live person about this issue is the most disgusting and despicable thing I have ever encountered from a company... Discussion in 'XBoX Games and Apps' started by lunarj01, Dec 23, 2020.

  1. lunarj01
    lunarj01 Guest

    Denied refund for game we already own?


    First, the fact that I can't speak to a live person about this issue is the most disgusting and despicable thing I have ever encountered from a company your size.

    My child accidently repurchased a game we already owned (Not DLC, the full game). Microsoft charged me for it. I submitted a refund and was DENIED with no explanation. Can someone please explain? This makes zero sense. We received nothing for the purchase
    because the game was already purchased and installed. So because of a child's mistake I'm paying twice for the same game?

    :)
     
    lunarj01, Dec 23, 2020
    #1
  2. Smwutches Win User

    Refund Denied

    If you haven't already, you would need to try responding to the emails you received denying the refunds to contact the refund specialists. Otherwise, we are just fellow gamers here so there's nothing we could do.
  3. StuartATrueRed Win User

    Microsoft won't respond to me are they ignoring me?

  4. Farscape247 Win User

    Minecraft

    but if you have owned the game for more than 14 days or played for more than 2 hours then a refund will be denied.
  5. Smwutches Win User

    Refund Denied Repeatedly

    Phone/chat support no longer handle refunds, so talking to them most likely will not do anything good either. If the refund specialists denied the refund and you already tried emailing them and they denied it again, it's not going to get refunded.
  6. Realproto1 Win User

    Where are my apex coins?

    I already try refunding it and it says "request denied"
Thema:

Denied refund for game we already own?

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