Demande de remboursement urgente[Translation-Urgent request for reimbursement]

Alexandre QUIMBEL · Mar 31, 2020

Bonjour si un moderateur est sur le forum pourrait il faire suivre mon cas par le services de remboursement que je n’arrive pas a joindre.

J’ai été prelevé de 99 euros sans raison alors que je n’ai rien dans mon historique d’achat.

merci

[Translation-Hello if a moderator is on the forum could it follow my case by the refund services that I can not reach.

I was asked for 99 euros for no reason when I have nothing in my purchase history.

Thank you ]

:)

XBF Brad A

Hi Alexandre,

I'm sorry to hear about the issue with the purchases.Here is some additional information regarding the refund process. Unfortunately, we moderators are unable to pass this to the refund team.

In regards to requesting a refund you will need to do so online. Click here to learn
How
to complete the refund request form.

After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of your request.

If you are needing further assistance with the purchase I would suggest to contact Live Support.

When you go to Contact Us,follow these steps to request a call:

Step 1 ----click on Contact us
Step 2 ----under what you having trouble with select Subscriptions & billing
Step 3-----under what is the issue I can't redeem a code then hit next

Step 4 ----scroll down to select request a call

Please be sure to try the website request refund first, as agents will direct you there anyway. Also you are able to reply to the emails that you will receive from doing the online request directly.

Hope this helps.

Thanks,

Brad

XBF Brad A

Hello Gregory,

Thanks for reaching out to the forums. We understand you have an
issue with a refund. Unfortunately, we are unable to do anything here on the forums. The only ones to take care of this is the refund department. You can reply to the email that said it was denied for further assistance. If anything can also go through
the bank the purchase was made through.

Thanks,

Brad

XBF Brad A

Hi Aminejr,

I'm sorry to hear about the issue with the purchases.Here is some additional information regarding the refund process.

In regards to requesting a refund you will need to do so online. Click here to learn
How
to complete the refund request form.

After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of your request.

If you are needing further assistance with the purchase I would suggest to contact Live Support.

When you go to Contact Us,follow these steps to request a call:

Step 1 ----click on Contact us
Step 2 ----under what you having trouble with select Subscriptions & billing
Step 3-----under what is the issue I can't redeem a code then hit next

Step 4 ----scroll down to select request a call

Please be sure to try the website request refund first, as agents will direct you there anyway. Also you are able to reply to the emails that you will receive from doing the online request directly.

Hope this helps.

Thanks,

Brad

XBF Eladio M

Hey aminejr

Thank you for taking the time to reply to this thread.

In regards to requesting refunds please, keep in mind that "all sales of Digital Game Products are considered final" additionally,
most purchases are not eligible for a refund after 14 days as per the

Digital Game Purchase Refund Terms.

As stated by XBF Brad A, if you are unable to request for a refund on the item, we recommend that you Contact Xbox Customer Support
for further assistance on this matter.

aminejr

le jeu que je demande pour le remboursement est pas disponible dans la liste des jeux merci

[Translation-the game I ask for refund is not available in the list of games thank you ]

Demande de remboursement urgente[Translation-Urgent request for reimbursement]