Deleting an old address

Discus and support Deleting an old address in XBoX on Windows to solve the problem; Hello, I have been trying to delete my old address on my Microsoft account to buy Xbox Game Pass but because my Microsoft account says that my old... Discussion in 'XBoX on Windows' started by JonasKohnen, Jun 24, 2021.

  1. JonasKohnen
    JonasKohnen Guest

    Deleting an old address


    Hello,

    I have been trying to delete my old address on my Microsoft account to buy Xbox Game Pass but because my Microsoft account says that my old address is still used for payments on my account. I just want to remove the old address but I can not delete it because the option is greyed out for me.
    I would really appreciate it if you could help me.

    :)
     
    JonasKohnen, Jun 24, 2021
    #1
  2. JonasKohnen Win User

    Deleting an old address

    Im sorry if my message was not clear enough. I can NOT change or delete my old address. So i can not follow the steps in the link you just sent me. Please fix that
  3. XBF Meryem R Win User

    Deleting an old address

  4. Ron Sommer MVP 2009- Win User

    Account doesn’t exist/reserved domain

    Changing the email address on an Xbox account deletes the old address.

    The deletion is immediate and permanent.

    The deleted address cannot be used again.

    There is no recovery of the address.

    I know this is not what you wanted to hear.
  5. sockatume Win User

    How to delete old email address

    I have the same issue. Since installing the update, the email address shown in the top right hand corner has reverted to an old email address. However the account is correctly associated with my current email address, and the correct address shows up in
    every other place on my system and online.

    I suspect it's a bug in the update. Don't try to mess around moving accounts around, because it's more likely to break something than fix what is almost certainly an issue at Microsoft's end.
  6. RedneckBiker Win User

    How to delete old email address

    Hi again. I am having more problems. The email address I wanted to migrate to was already linked to an old Gamertag that was never used. So I made a new Microsoft Account to switch it to, per the instructions on the page Mister Ohnaka said to use. I screwed
    up and switched the wrong account. Now when I try to move it, it says "Sorry, we can't change your Microsoft account right now. For more information, go to Xbox.com/AccountSwap." That page tells me nothing. I have another Microsoft Account that is NOT linked
    to Live ready to go so I can do all the swapping if someone can tell me what is wrong.

    Clarification: If you look at the steps on that paged Mister Ohnaka linked to, look at step 3. Instead of having Microsoft Account 1 free, I messed up and made Microsoft Account 2 free, and now I can't move Gamertag A to facilitate the swap.
Thema:

Deleting an old address

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