Defective Controller

Valerie_B52159 · Apr 18, 2019

Dear Sirs,

For my Birthday, I decided to purchase your wireless controller with special colors on it. The controller came in the mail early. Very excited and opened up the well packaged controller. Plugged into a Xbox recharger that allows you play while plugged in.
I have noticed it does not want to stay plugged in and would stopped working/recharging. This is the only disappointment. I have never owned a wireless before. What can I do?

:)

THA 1 BEHIND YA

I have two defective controllers and it makes Absolutely Zero sense to purchase another controller that becomes defective because of Microsoft.

ThorX360

You should try to follow these steps:

https://support.xbox.com/en-US/xbox-one/accessories/wireless-controller-broken-wont-work

and open a repair request if necessary.

R4VER

It will be the sensor in the analogue that will be loose, ive encountered it a few times, with FPS games you can adjust the deadzone on your right analogue to counter the drift.

The larger the deadzone the greater input you have to input for it to register the movement, ie if its only slight drift it should eliviate it.

There are people on ebay who will replace or refurbish the controller as the sensor is roughly about £20 for example if you are in the uk.

There are plenty of tutorials online, but id highly recommend buying the security star keys if you wish to replace it yourself.

StuartATrueRed

Hi, phone xbox support, and they will be able to book it in for repair for you.

HAZMAT RADIO

You won't. You just get an address and reference number to put on the outside of the package. You'll need to pay for shipping. Make sure you use a shipping method with a tracking number.

Defective Controller