Deceptive Business Practices - Deactivation of Large External HDD

Apologies if I've offended any ambassadors, but I stand by my statement.

I disagree that checking with drive manufacturers is the most prudent step. Data collection is important with troubleshooting so checking and then collecting the details from the multiple threads that have been created about this should be a common sense thing to do.

Having collected the data myself it was clear that multiple different drive manufacturers were affected, and all above the 2tb capacity. Several users had tried all the troubleshooting tips from the xbox assist / microsoft sites, and gone further (as I had done) to check the drive on their pc, reset the console, reformat the drive etc etc etc (it's all in the threads).

If you want to help that's great, but it's in everyone's interests to troubleshoot as accurately as possible, and that involves data collection.

Ok, can't leave this one so this is genuinely the last reply.

"i contacted Microsoft support the other week, straight through to live chat, no issues so that works fine."

Lucky you. This is not the case for other users based on other forum posts, and also in my own experience.

"also my sons Xbox one x and my daughters Xbox one have the latest updates and both have Seagate 4TB hdd's, they all work fine still. if this was Microsoft deactivating large hdd's then we would all have the issue."

Presumably this is post the 9th October fix, detailed in the link I sent. As per the previous posts in the other forums, owners of high capacity hdds from multiple different manufacturers - including Seagate (check the posts) - were all experiencing the issue after the September update.

The issue has been identified as being with the software update - see link below.

I've seen several forums (having had, and attempted to troubleshoot the problem myself) where Microsoft have fobbed users off with the 'check our troubleshooting guide', where users have explicitly stated that they have tried those methods. My frustration has only increased where I've seen that Microsoft and their ambassadors have been referring people to the drive manufacturers for support, and in some cases even suggesting that they buy new drives. If the only variable is the software update to the xbox, and multiple users with different drives are experiencing the same problem, then the issue can only be with the software update.

Microsoft, you should be ashamed of yourselves and I hope you will be apologising for the extra and unnecessary burden placed on the support services for the drive manufacturers, and refunding anybody who has purchased a new hard drive (which they won't get a refund for) as a result of a suggestion by Microsoft or one of their ambassadors.

https://news.xbox.com/en-us/2021/10/08/xbox-insider-release-notes-alpha-2110-211006-2200/

then if you want proper support and the data collected then don't come to a public forum with no official support staff, go direct to Microsoft support via chat, phone or the feedback app.

the only officials here are the moderators that monitor the site that's it.

Hey BigBadHulk685,

It looks like the issue you're having with media drives has been fixed with the System update currently available to Xbox Insiders and will be available to the public soon. If you want to enroll in the Xbox Update Preview you should be able to download the update with the fix now.