DEBIT CARD REGISTRATION FAILURE

Christy Krohne · Jan 10, 2023

Hi All. I am trying to register my Debit Card with Microsoft/Xbox. The problem is my country, Namibia on the African continent is not listed in the dropdown options of countries. I'm going to use my debit card to buy MSFS 2020 and use the same card for future online transactionsadd. I'm at a wits-end as I'm not getting replies from Microsoft.

This Microsoft/Xbox website has this generic questionnaire thing going which is not helpful at all.

:)

SwordofWhedon

You have to physically move to that country

Microsoft does not have the legal ability to sell you games and services if your country is not on the list.

Christy Krohne

Thanks for the quick response. How do I "move" to a supported region, when I already have any account?

SwordofWhedon

Namibia is not a supported region for Xbox and so you cannot use the store. The only solution is to move to a supported region

This link will give you a list of supported countries in each category

https://www.xbox.com/en-US/regions

WPAK

Hi there,

they can't be used to buy xbox live gold memberships as a payment option.

See the text at solution 6 at this link:
support.xbox.com/.../xbox-live-credit-card-authorization-failure

It states that debit cards can't be used at this moment.

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I suggest using the debit card to buy a xbox live gold subscription prepaid card at a local store

David Wirsching

Hello Timothy C, My name is David. I am an independent advisor, happy to help you today.

If you're having trouble getting your original debit card to work as a payment method with Microsoft, even though it works fine for other transactions, you can try the following steps:

1. Make sure you have entered the correct debit card details, including the card number, expiration date, and CVV code. Even a small error in any of these details can result in a payment failure. Verify the information and re-enter it carefully.

2. If there have been any changes to your debit card, such as a new expiration date or a reissued card, make sure you update the payment information in your Microsoft account accordingly. Outdated card information can cause payment failures.

3. Clear the cache and cookies of your web browser or the Microsoft Store app. Sometimes, stored data can interfere with payment processing. After clearing the cache and cookies, try adding your debit card as a payment method again.

4. If the issue persists, consider using an alternative payment method, such as a different debit card or a credit card. This can help determine if the problem lies specifically with your original debit card or if it's a broader issue with your Microsoft account or the payment system.

5. Reach out to your bank or the card issuer to inquire if there are any restrictions or issues with using your debit card for online purchases, specifically with Microsoft. They can provide insight into any potential blocks or limitations on your card.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.
Best regards.

DEBIT CARD REGISTRATION FAILURE