Debit card charged 21.76

Hey Jason!

Nice to meet you! I'm Darhyl, an Independent Advisor. I'm sorry you are experiencing this. I am here to help.

Kindly try to confirm the $21.76 charge by signing your account on account.microsoft.com > Payment and Billing > Order History.

If you're unable to find the transaction, try to check your other accounts or your family members' accounts' Order History. (the person in your house who frequently uses your Xbox console)

Once you have found the transaction and if this is an unauthorized purchase, you can request a refund via the Xbox refund webform:

https://support.xbox.com/en-US/help/subscriptio...

After submitting the request, your refund will be accommodated within 72 hours.

In order to prevent this from happening again, remove your payment card from the account where you have found the transaction by signing it on account.microsoft.com > Payment and billing > Payment option.

Thank you for your time. I hope you have a great day!

When you purchase a subscription it's set to automatically renew and the charge is run as a recurring or pre-authorized charge. Rarely credit cards, some debit cards and MOST prepaid debit cards will not allow pre-authorized charges. You can contact your
bank and ask them to allow pre-authorized charges on that card, if they say no you will have to use a different card.

Unless the charge is on your account that you own then you can not dispute the charges with Microsoft. Your best option is to dispute the charges with your credit/debit card company and let them handle the dispute with Microsoft. This is what they do
as a financial institution. It's is a lot easier to dispute credit card charges rather than debit card, takes less time.

Hi,

It will be automaticaly refunded ( can take up to 1 month) , its just a way to check your credit card if its working or not...

Regards,

It's refundable. You would need to sign in to your microsoft acct. then choose one of the choices"REFUNDS".