DBFL Susanoo enforcement

DBFL Susanoo · Oct 17, 2017

I had no idea i was breaking code of conduct when i reversed a purchase i made digitally because i bought the wrong title by mistake i honestly didnt know i had to contact xbox 1st and i immediatly deleted the game and it doesnt say i own it anymore so i
didnt think there was an issue. Im now suspended until the 24th. This is the 1st time ive been notified of this, i will not do it in the future or i will contact xbox 1st. If charging me back will fix this i will pay for it, please reconsider ive been a long
time xbox user ive never been suspended before for anything like this. I have been on the phone with xbox support throughout the day and dont know what else to do, please help.

:)

Munkey Boy · Oct 17, 2017

Xbox One reputation system is built to make trolls play with trolls

Have you seen the "Enforcement United" programme too? Community moderators, whose reviews presumably carry more weight than your average member.

Take Action and Improve the Xbox Live Community - Xbox Wire

kalakola · Oct 17, 2017

One thing that we're maybe forgetting...

What makes you think they won't have the same level of control? Sony have said they won't enforce it, fair enough. That doesn't mean a publisher won't enforce it.Click to expand...
Click to expand...

Why do you think the xbox one has mandatory checks on games within 24hours and Sony doesn't? It's blatantly obvious Sony won't enforce the same level DRM as the xbox one.

Internet Expert · Oct 19, 2017

Merchants (in general) don't appreciate when the customer initiates a chargeback with their bank, which is why it's always recommended to contact merchant first (even the banks suggest this) to work things out. Since you've already
purchased a product, chargebacks forcibly take the money back, leaving the merchant without their money AND the item (with often no recourse). Microsoft, however, has systems in place to recover from this act, which translates into suspending those accounts.

When a chargeback happens, as far as I've seen, you get hit by Enforcement for "Marketplace Theft". You must be lucky that it wasn't a permanent ban, according to what you've said. All suspensions are dealt with on the
Xbox Enforcement website. Unfortunately, nobody on the forums will be able to help reverse your ban, as the Enforcement team does not post here. On the website, you can try submitting a case review (if
eligible).

Keep in mind that
customer support would be able to help you get a refund on a digital title, and you'll have a better chance at it if you just purchased the game recently and didn't play it. People make accidental digital purchases every day - just be sure to contact Microsoft
first.

Internet Expert

Merchants (in general) don't appreciate when the customer initiates a chargeback with their bank, which is why it's always recommended to contact merchant first (even the banks suggest this) to work things out. Since you've already
purchased a product, chargebacks forcibly take the money back, leaving the merchant without their money AND the item (with often no recourse). Microsoft, however, has systems in place to recover from this act, which translates into suspending those accounts.

When a chargeback happens, as far as I've seen, you get hit by Enforcement for "Marketplace Theft". You must be lucky that it wasn't a permanent ban, according to what you've said. All suspensions are dealt with on the
Xbox Enforcement website. Unfortunately, nobody on the forums will be able to help reverse your ban, as the Enforcement team does not post here. On the website, you can try submitting a case review (if
eligible).

Keep in mind that
customer support would be able to help you get a refund on a digital title, and you'll have a better chance at it if you just purchased the game recently and didn't play it. People make accidental digital purchases every day - just be sure to contact Microsoft
first.

Mister Maka

Hey there Cursed Susanoo!

Do you have any USB devices plugged into your Xbox One? Try removing all USB devices if you do to see if there's any change with the eject trouble. If you're still having issues, please make sure your Xbox One is plugged directly into a wall outlet, as power
strips aren't supported and may cause troubles. Keep us in the loop with how it goes!

XBLRewards8

Hello RioT Susanoo,

We use Xbox 360 data for your gamerpic. If you would like to change this, you can do so from a Xbox 360 console. Regarding your Credits, we see that your account is working as expected.

You can see a complete history of your Credit and deposit events from the MyStatement on the MyRewards page. You can then use the dates listed for your deposits to see their deposit as currency from your commerce page at (https://commerce.microsoft.com/),
where they will be listed as a refund with a negative amount. We see that you have multiple Credit events pending currently. As stated in the FAQ, we only schedule a deposit automatically at 5000 or more pending Credits. Since your pending Credit amount is
beneath this amount, it has not been scheduled. If you would like to request a scheduled deposit, you may do so once you are at 1000 or more pending Credits. There will be a button on your MyRewards page.

Njal the Blue

Did you report their message?

Try not to rise to baited messages, REPORT, MUTE, BLOCK and move on. These steps will ensure you stay free of suspensions and trolls hate not getting a response.

Smwutches

There is no specific number.

DBFL Susanoo enforcement