Day One Xbox - Disk Drive Issue.

TwitchingBug · Jan 5, 2015

I'm in the same boat unfortunately, I insert a disk and it makes grinding sounds as if its eating the disk up, have to do that like 5 times for it to even read the disk. I'm gonna have to call to see if they can replace it which is probably gonna take forever
and a day. Really disappointed with Microsoft

Dark R3VENANT · Oct 31, 2018

In the very same boat, sent my day one xbox in for disc tray errors and they sent me out totally different xbox and instead of extended the warranty it remained the same and now it has started to happen again exactly a year later. Spent like an hour and
half on chat with two different people and I would have to pay 115 to get the system fix even though it is clearly their wrong doing. I had to ship both my old xbox360s back like a total of 12 times between the two over the course of 3 years and never once
got any sort of repair fee because they would always extended my warranty every time I received the issue. Been on Xbox Live since day one, thousands upon thousands of dollars later of supporting Microsoft and Xbox and they clearly neglect me and other loyal
customers over a faulty design flaw. I am with the other guy...just bought a PS4 last year for Destiny and thinking about just dumping this xbox 1 and making the switch. Their customer service has gone straight into the toilet, and they just do not care anymore
like they did back in the day. Sad to hear others who just bought the system having these same issues, don't look for much help here because all they do is provide links lol

tiswan

update: Decided to call into Xbox again this morning and got a really nice guy to review my case, he was understanding of the issue and promised a call from the team that helps out in these situations. Hope that they actually call and help me out!

HellRazorRulez

Thanks for the info.....I tried this and other stuff with no resolution. It does not recognize anything put into it. CD/DVD/GAME. It's very sad to find this out on 12-25-2014. What a shame!!!!! I will remember this upon purchasing any future microsoft
products.

HellRazorRulez

I also am having the same problem with a brand new xbox one. Get it all setup and no disc will work. Nothing I put in it will recognize. This is a great Christmas present that Microsoft has ruined. My son is so disappointed. This is pityful for a company
to put a product out that everyone is having problems with and has ruined my sons Christmas. Thanks alot.

OffhandCrowd

We're having exactly the same problem, except that we just took out of the box last night for our kids for Christmas this morning. I've spent a significant amount of time chatting trying to get this resolved. My kids are wishing we had just stuck with
upgrading our Wii.

tiswan

Have the same problem and this is my second console. First one failed about 5 weeks after purchasing (day one edition). Called in last week and was offered the rapid exchange, just as the support person was about to process my order the call went dead. Called
back and waited another 90 minutes to talk with someone. This guy said that he couldn't help me because my support ticket was still open on the previous gals computer and she would need to call me directly. 3 days and 3 emails later I still hadn't heard from
her. Called in again and the lady said that a unit was already shipped out and I should have it by end of day Friday. Saturday came and still no package so I called support again and this time was told that I don't qualify for rapid exchange and need to send
in the unit and pay $165 for repair!!! I said this would be fine but they already said they were shipping me one, support said NO and offered two months of gold as a gesture....really??? Like $6 dollars of membership is your apology?

Super disappointed and am no longer a fan of Xbox support, happy to tell all my friends the same. And am now considering taking that $165 on over to Sony...

I too have tried all the suggested steps above, nothing helps.

Day One Xbox - Disk Drive Issue.