Day 17 of the Vermintide 2 Ultimate Edition 0x82D40003 and Microsoft continues to fail at...

Hi Johnny,

Thanks for reaching out to us in the forums for this issue. Sorry to hear that you continue to receive the error code 0x82D40003 when attempting to play Warhammer:
Vermintide 2 - Ultimate Edition. Good to know that you're already in touch with the developer, Fatshark.

If you've already tried the troubleshooting available in the support article Error 0x82D40003 occurs when you launch a game on Xbox One and
wish to
speak to Xbox Support directly, you may do so by requesting a call back.

When you go to Contact Usto get it to request a callback
follow these steps:

• Step 1 ----select Games
  
• Step 2 ----select see other options, then select the topic Can't redeem a code (this should give you the option for call back)
  
• Step 3-----Select Show contact options
  
• Step 4 ----select request a call from support
  

If you do not see the option for the call back, then switch topics until it does appear. Once they call explain the issue and they will be able to help you.

I hope that this helps out.

I didn't recieved my code for Halo Wars: Definitive Edition. I purchase Halo Wars 2: Ultimate Edition Pre-Order December 17.

I didn't recieved my code for Halo Wars: Definitive Edition, and I purchase Halo Wars 2: Ultimate Edition - Pre-Order December 17. :-(

So according to Fatshark, Microsoft was supposed to patch the store yesterday. Whether this patch actually occurred or not is anyone's guess, as the issue still exists.

On a side note, Microsoft support has gone extremely downhill as of late. This new options of "You can talk to a volunteer gamer with no real technical understanding or real power, or post on a community forum where no Microsoft official exists" system
is absolutely awful. We clearly have an issue with the store, yet Microsoft does everything in its power now to not have to deal with these issues. Their response is to talk the the game producer directly -- which of course just fobs the work off onto someone
else again.

It didn't used to be like this. I've dealt with MS support before and they're actually had authority to adjust accounts and fix problems. Now, not so much. One of the reasons I used to recommend Xbox over Sony was that Xbox had really good customer support.
Apparently not anymore.

I also have the same problem and am quite amazed how quickly the blame is being passed around. I have read the fat shark forums and am very happy that Johnny put the time in to try and find a solution from both Microsoft and Fat shark. I am deeply concerned
that this problem may happen with other games purchased in the Microsoft store.