Dark Souls 3 - DLC Shared Xbox Issues

Midir ( dark souls 3 DLC )

Hello Drey ❄,





We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)



Thank you for understanding.

Regards,

Hi Drey ❄

Greetings!

Thank you for posting to Microsoft Community.

We understand that you need help with installing the Dark Soul 3 game on your Xbox console. I would like to ask more information about the issue that will help me more on my research.

- May I ask for the exact error message?
- May I ask what kind of copy she has, is it game disc or digital?
- I would like to ask for a screenshot of the game copy she has.

For the meantime, you can perform this troubleshooting steps below:

1. Make sure the Xbox console is up to date with the latest system updates.

2. Check the game through the all OWNED GAMES: Press the guide button Xbox button> My games and apps > Full library> All owned game>Look for the game and try to install

3. You may try to remove and re-add the profile. This will help us to refresh the profile form the system.

You may check this support article for more details: Troubleshoot game or app installation problems on your Xbox console | Xbox Support

I hope the steps will help you to install the game. We look forward for your response.

Regards,

Microsoft Community Moderator

Hi Villain G, my name is Vanessa, and I would be happy to help.

I'm sorry to hear that you're having trouble with the Dark Souls 3 DLC.

Based on the information you've provided, it sounds like the DLC froze during download and then couldn't be resumed.

Here are a few things you can try to recover the DLC:

Try restarting your Xbox console. This can sometimes fix minor download issues.
Try deleting the game and DLC from your Xbox console. You can then reinstall the game and DLC from the disc.
To delete the game and DLC, follow these steps:

Go to Settings > System > Storage.
Select the game disc on which Dark Souls 3 is installed.
Select "Dark Souls 3".
Select "Delete".
Once you've deleted the game and DLC, you can reinstall the game from the disc. To do this, follow these steps:

Insert the game disc into your Xbox console.
Go to Settings > System > Storage.
Select the game disc on which Dark Souls 3 is installed.
Select "Dark Souls 3".
Select "Install".

If you have any further questions or need additional assistance, please do not hesitate to contact us. We are here to help.

Best regards,
Vanessa.

I have same issue, I picked up a new copy of Dark Souls 3, which included a code for Dark Souls. The only problem is that the code is short 3 characters.