Damaged and Unreadable Code

Help !

I need a replacement code for a 12mo card .. the pin is damaged and unreadable

Hello, I will be on the lookout, good luck and happy new year.

Hi Phillip

D'oh! That sounds super frustrating.

I'm afraid the folks on this forum are volunteers and gamers like you, not Microsoft employees, so we can't directly offer you any assistance to resolve your problem.

It might be worth you speaking to support directly rather than seeking help online - they should be able to verify if the code is unredeemed and advise you what can be done. You can find contact options here: https://support.xbox.com/contact-us

Thank You for the quick response. I'll look into it further by calling. Appreciate it, Happy New Year.

Hi, my name is Marvina and I will be happy to help you.

I'm sorry you have this problem, researching on the internet I was able to find that in the forum, the independent advisor Kathy A., recommends the following steps for a solution.

Welcome to the Xbox Community Forum. Thank you for sharing your concern with us today and we hope all is well.

We understand that you are trying to redeem your new purchase code. I really couldn't imagine how important it is for you to be able to correct this problem as soon as possible. However, we have realized that our live support team would better address this issue of yours so that they can properly verify the issue about your deleted code.

They are more equipped with all the tools and resources to diagnose your problem. Follow the steps below to contact our live support team:

1. Visit the following link: Contact us | Xbox Support

2. Select the "Contact Us" button

3. Select the following options from the drop-down menu in the following order:

What are you having problems with? - Subscriptions and billing

What is the problem? - I can't redeem a code

4. The third box will ask you to describe your problem. We suggest something like "Cannot redeem code due to missing digits on gift card" and then select the "Next" button.

5. The next window will provide you with support articles based on your request and we recommend that you review the relevant articles before selecting the "View contact options" button.

6. In the final window, you will be presented with multiple options. We suggest selecting the “Chat online” or “Request a call” options to talk to someone. Be sure to provide as many details as possible.

Information source (credits):
https://answers.microsoft.com/thread/f3706cde-2d92-489a-9f80-cfa566bfd1e3

Best regards,
Marvina.