D4 DD Black Screen

I did the pull the power cable for 5 minutes and it changed nothing. Basically, I've had this game for a week now and have gotten it to start properly twice. Once it does decide to work, it works fine and the game is great. The problem is, I spend more time
*** around than actually playing.

If you can guarantee that uninstalling and downloading again will definitely fix it, then I'll consider it. Otherwise I'll just end up uninstalling and moving on because I can't really afford to waste any more time downloading the whole game again to possibly
end back where I started.

The reason I don't want to download the whole 8.8GB game again is because my internet has been playing up for the last 6 or 7 days now (basically since the day after I got the game).

I have however narrowed the problem down to the Xbox One itself.

Starting from about Thursday last week (Australian time, so about Wednesday in the US), every single time I turn on the Xbox One, the entire network slows down significantly and my internet starts to run at basically dial-up speeds.

How do I know it's the Xbox causing the problem? I turn it on, check my speeds (from my laptop) and get around 60Kbps download speeds. Turn it off and get 19Mbps. Did this several times with the same result every time.

This never used to be an issue and only started some time last week. Nothing in my home environment has changed, no new wireless devices around, nothing has been moved etc. It just started happening one day.

I am enrolled in the preview program, so it's possible that it updated overnight and now is essentially broken.

I don't know about you, but downloading 8.8GB over dial-up style speeds is not something I am willing to do.

Well I can't guarantee that uninstalling/reinstalling will be the fix, but it's a useful troubleshooting step. Proceed with the uninstall, but before you reinstall, follow each power cycle step I listed above. The reason why I suggest that is when you power
cycle, it clears the system cache on the Xbox One console. Follow the steps and post back!

Hey there shadow walkerOZ!

Sorry to hear about this issue, I see how this could be frustrating. I would still suggest

Uninstalling and Reinstalling the game to see if that will fix the issue, along with a power cycle to clear your Xbox One console's cache. Follow the steps below to power cycle:

• Press and hold the power button for 10 seconds.
• While the console is powered off, unplug the power cord from the back and let sit for 5 minutes.
  
• Plug the power back in and power on.
• Try launching the game to see if the issue is resolved.

If the uninstall/reinstall and the power cycle don't resolve this issue, please post back so we can help you further with this issue.

I could definitely understand your frustrations. Since you mentioned you're in the Preview Program, I recommend posting in the

Preview Forum so the correct folks can see this information.