Cyberpunk 2077 doesn't open

Discus and support Cyberpunk 2077 doesn't open in XBoX Games and Apps to solve the problem; Greetings! Since thursday, my Cyberpunk 2077 suddenly stopped working. When I try to play it, just stay into the logo image and then return to the... Discussion in 'XBoX Games and Apps' started by BrunoCesar8, Mar 28, 2021.

  1. BrunoCesar8
    BrunoCesar8 Guest

    Cyberpunk 2077 doesn't open


    Greetings! Since thursday, my Cyberpunk 2077 suddenly stopped working. When I try to play it, just stay into the logo image and then return to the title screen.

    For being physical midia, I thought the game was broken. But then, I bought the digital media and the error persisted. Someone knows what's happening and can help me to understand and solve the problem? Thanks!

    :)
     
    BrunoCesar8, Mar 28, 2021
    #1
  2. XBF Zineb F Win User

    Cyberpunk 2077 doesn't open

    Hello there @BrunoCesar8, I hope everything is going well!

    Thank you for reaching Microsoft Xbox Forum support. I want you not to worry about the situation because I am here to help you out! I believe your console might need either a network reset or just a system refresh. I would like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:

    Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

    After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

    Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

    Settings > Network Settings > NAT type => It should be open.

    If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500 (UDP).

    In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

    Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

    Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

    I wish you a lovely day, and I hope this helps you out! All the best!

    Kind Regards

    Stay safe, and happy gaming!
  3. Swift Oldboy Win User

    What new game are you mose excited about?

    Cyberpunk 2077 and the Avengers!
  4. AdamKronus Win User

    which game release are you looking forward to?

    Cyberpunk 2077 and the new Ori!
  5. zl DiviNe lz Win User

    What game are you hoping will be revealed at E3?

    Gears 5 and Cyberpunk 2077
  6. Mannishpatil Win User

    Your Favorite Upcoming Release

    Cyberpunk 2077 and Halo Infinite
Thema:

Cyberpunk 2077 doesn't open

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