Customer Support is pathetic.

I am sorry you have experienced such issues with our support team.

I am a proud member of our XBOX Support Team, and I would love to try and resolve the issues of all our customers. I do apologize that you feel as though we aren't meeting your needs and concerns with a helping hand and a smile.

If you would like you can list your concerns here and I would love to touch base with our Superiors to get any concerns addressed.

~Day

Hey there Donteeee!

I replied to your other thread
here! Hop in there and we will do our best to help you get this issue sorted!

Hello RANZ007,

This is a very old thread and I apologize for the long wait. But you have to understand that when posting on the Xbox360 forums, the majority of people who will respond is an Xbox Community Ambassador. An Xbox Community Ambassador is a volunteer for the
community. Sometimes we do not know every error and everything that is going on so most look past that thread. Official Xbox 360 Support will post on the forums every now and again, they try their hardest. But remember, they also have phone support to deal
with. If you want to contact a Xbox 360 Support representative, please call: 1-800-4my-xbox. Again, I am sorry that sometimes you will get late responses and how frustrating it can be. If it was possible for me, I would give you a better game than 2 free games
for a 5 year old.

If you are having system error code(s) and want to find out your self, look here:

support.xbox.com/.../error-codes

If you are having system update error code(s), look here:
support.xbox.com/.../software-update-errors

I'll tell you what good sir, If you get any error codes or any type of troubles when using the Microsoft Xbox 360, I personally will respond. You can either Private Message me, or message me on Xbox Live with the link to your thread you have posted. I will
respond to you via Xbox Live as soon as possible and go STRAIGHT to your link as soon as possible.

Again, I am sorry for the wait you've had and i'm not promising you that I will respond INSTANTLY but what I can promise you is that I am here to help you anywhere you need it, along with other Ambassadors. We have AMAZING Ambassadors around the forums and
AMAZING Official Support on here that will be glad to help you, but remember patience is key. 8 months is a long time, but I can tell you that I will not make you wait 8 months for a response.

I hope you have a wonderful day!

All i ever get is wait wait longer wait some more over a 6yr spand of waiting now im waiting again and to boot ea sports got me waiting because of xbox . ive spoke with at least 5 escalation members, wait some more. My paience is gone....I have
a job so i dont get to get on the internet all the time ,instead of connecting live with me insteadof the waiting[ esc team] .

same problem but i waited 8 months and their compensation was 2 free games for a 5 yr old . how insulting .i would not reccomend xbox for nothing or too anyone .If i didnt have so much wrapped up in my 360 i would take it outsid and stomp it into
pieces . Thanks xbox for nothing.