Customer Support - How do you speak to a real person??

Skeldano · Dec 19, 2018

I've just spent 2hrs navigating the microsoft website to try and speak to someone in customer support without success?!!

My sons Xbox One controller has stopped working 10 days after 12 month warranty expired, cannot request a repair or speak to someone regards a replacement.

Call back feature not available, no online chat or phone number to call (UK) - absolute joke for a corporation so large and wealthy!

Virtual agent a farce..... only help is to direct me to the online store to pat another £50 GBP for an obviously inferior product.

Will not be purchasing another MS Product, Customer Service and product quality a joke!

Seriously displeased customer...

:)

XBF Leslie D

Hey there

I’m sorry to hear about any issues you may be having. If you haven’t already, please go ahead and make a new thread detailing your issue and any troubleshooting steps (if any) you’ve tried so far. That way we can tailor our support specifically
to you!

El Mago tv

Sorry to hear that feel free to call xbox support they would love to assist you

Smwutches

The UK support number is 0800 587 1102

alcoapple

UK customers get a longer warranty

Not for a controller. Typically it's still 90 days in the UK.

Unless the controller came bundled with the console originally, in which case it would also be subject to the 12 month warranty you get by default with all new consoles.

RandyAU93

You can contact
Xbox Live Support by signing on and choosing your problem. If you are prompted to speak with a virtual agent, decline it. After a few more questions, you should get the option to request a free callback or to chat online with a live Microsoft agent. If
you keep getting the runaround, try a different topic; the topic chosen does not have to match your actual question.

Unfortunately, you may be out of luck regarding the controller, as those have a separate 90-day warranty, but by all means you should chat with Support if you need to. Keep in mind that they do keep normal business hours, so if it's late where you are, they
may already be closed for the day.

Customer Support - How do you speak to a real person??