Customer complaint escalation

trying to purchase systems

ASAP

:)

 

The WORST customer service I've ever experienced, Period!

So after making a complaint to the Better Business Bureau, i recieved an email from "Beth", Executive Escalations Specialist from the Customer Advocacy & Exceptions Management Team. Im probably not the only person who recieved an email from someone from
the team after filing a complaint, so im definitely not going to hold my breath...

 

Plastic marks!

A friend of mine had scratches on his Xbox One ootb. Escalated above the usual customer services and it was replaced.

 

Would really like to speak with a person

 

You would need to go to Contact Us | Xbox Support to either chat with support or request a call back. You'll need to say no, thanks to the virtual assistant and
then you should see other options for contacting support. If you don't see those options, you'll need to change your topic.

 

Hi Impulse Blade,

Thanks for reaching out to us. Can you provide a few more details about the situation so that we can best assist you?

If you're having difficulty making a purchase from the Microsoft Store, you may need to reach out to Microsoft Store Support directly for assistance.

Contact Microsoft Store Support.

I hope that this helps out and awaiting your reply should you still need help.

 

I need to go higher. I tried to purchase 2 xbox bundles AND games and only one order went through.

Tried numerous times and 3 different debit cards which all have planty of money and your server was screwed up

i ordered one for myself and one for my son in another state

now they wont honor the deal because their telling me i waited to long to contacvt them.

well people DO WORK and i tried to call customer sopprt 5 times and sat on phone all night only to be ignored

I wanna talk to president of sales force.

This is real ______

 

they can see i tried to purchase but because THEIR server had issues i have to suffer.

Unacceptable.

Please escalate this ticket on up

 

Im so angry i will tale this to Bill gates himself

 

Hi Impluse Blade,

Thanks so much for replying and providing more details. Since this issue is concerning purchases you've tried to make via the Microsoft Store, then you would definitely need to use the link I provided before to contact them to see what they can do to assist
you.

Here on the forums we do not have the tools to do so. Your best bet is to get in touch with the Microsoft Store Support personnel who can assist you more fully. I do apologize if you have had a frustrating experience with them at a prior time; however, if
you do contact them again, I'm sure you will reach a different agent and can be assisted in the correct manner to resolve your issue.

Contact Microsoft Store Support this link contains details on how to reach them via computer or phone

Hope this helps out.

 

YES I SPOKE WEITH THEM AND AFTER YEARS AND YEARS OF LOYALTY IM TREATED LIKE
[Mod Removed - Profanity]

ESCALATE !!!!

 

Hiya!

As previously mentioned by XBF Amber the proper procedure would be to contact Microsoft Store Support. Unfortunately we don't have the tools to assist with this issue. We hope this issue gets resolved. Please let us know how it goes.

Happy Gaming!

Paul Xbox Forums Team!