customer care

Hey there Gregory,

I do apologize for the inconvenience, I don't think she meant that there is an actual issue with the buttons to purchase with the subscriptions being active or interfering with the sale. I have purchased many items that are offered free with the subscription
and have not run into this problem, It is possible that it was accidentally pressed.

Of course if you had purchased the game you would have been able to look over the transaction details and confirmed the purchase. Have you taken a look at the

Purchase History to see if the transaction is there? If you are able to view the transaction but you still do not have the game then you will need to
Contact Xbox Support.

We will go ahead and lock the thread as we are unable to further assist and your concerns have been addressed, Please be aware of the

Xbox Forums Guidelines as to not post duplicate threads,

27) Do not repost content a moderator has removed, repost a topic that has been locked, remove a post edited by a moderator or post about forum moderation decisions. If you have a question or concern
about a forum moderation decision, please private message the applicable moderator.

I hope this helps.

original question in full:

Has anyone else had this issue?

I started a 14 day free game pass subscription. I bought a game while it was on sale, and the game was also free on game pass. (borderlands Handsome collection for $14.99) I pressed the purchase button, not the "install for free on
game pass" button. yet when game pass expired, I could not play the game. I talked to a support rep for some time. she said "Seems like the system didn't charged you for the game because it has tracked your active Xbox game Pass subscription.". Even though
I pressed the purchase button. I clearly remember because it was on sale for 14.99 down from 59.99. It seems like a subtle trick. And now I have to purchase the game for 4x the amount I should have paid for it if I want to play it.

original question in full:

Has anyone else had this issue?

I started a 14 day free game pass subscription. I bought a game while it was on sale, and the game was also free on game pass. (borderlands Handsome collection for $14.99) I pressed the purchase button, not the "install for free on
game pass" button. yet when game pass expired, I could not play the game. I talked to a support rep for some time. she said "Seems like the system didn't charged you for the game because it has tracked your active Xbox game Pass subscription.". Even though
I pressed the purchase button. I clearly remember because it was on sale for 14.99 down from 59.99. It seems like a subtle trick. And now I have to purchase the game for 4x the amount I should have paid for it if I want to play it.

Then you must have been reading the wrong screen

Hate to burst your bubble but gamepass discounts arenr 60%

Its 20% with the lowest only being free on gamepass or psn plus members are you sure you werent looking at xgu month to month pricing because thats how much xgu is

Or steam for 6 euros

Borderlands handsome edition was only offered for one month for free with the 20% discount during that time seeing as its not in your purchase history you cant reclaim it since it has been removed

It wouldnt have been 14.95 which is xgu membership pricing fyi

It wouldve been 58 bucks which makes sense for abnew release

Acrually it is true

Noone on forums can help you

You need to contact support

Do you mean install or purchase

And yes there is a difference

There is a section above purchase that is for gamepass installs only which never show up on your purchase history as ita part of the gamepass games

All purchasable games under gamepass has a price discount under buy with gamepass not the free install

This is the purchase history aspect

If you did buy with a discount it would show on your purchase history

If it isnt showing under your purchase history then you didnt buy it with that account

This record can never be erased

You will have to go thru any other account on the console to see which profile purchased it

If you are sharing xgu free installs domt count as purchases

If you are having issues with xbox 360 gamepass purchases

The marketplace rules still apply your account region must reflect your actual region

as stated in my original question, I am very sure I purchased. customer service told me that it was automatically verified that I had game pass and it did not charge me. This occurred during a sale which mislead me to believing I had taken advantage of
the sale. Does this make the issue clear?