Custom Xbox gamer pics removed in the new update

I’m having the same issue at the moment, I logged onto my Xbox the other day and my custom gamer pic has been removed and all my friends have default gamer pics, my friends can still see my custom gamer pic but I can’t see anyones

Edit: I restarted my console and I can see my custom gamer pic but no one elses

HI,

Not exactly sure why this could be happening but something about the image must be viewed as inappropriate.

Suggest you take a look at these links for further info:

https://enforcement.xbox.com/en-US/home/staysafe#topic13

https://enforcement.xbox.com/en-US/home/codeofconduct

If you upload an inappropriate custom image it may be removed and replaced with the most recent Microsoft-created image that you used, and you will be prevented from uploading any additional imagery for a specific period (typically
24 hours). Repeated violations or especially inappropriate images may result in lengthier suspensions.

Keep in mind that once you’ve uploaded an image, even if it was shown only briefly or was subsequently changed, it may get reviewed and the account may still be subject to enforcement action.

If the pic violated one of the Microsoft rules. Then Enforcement will remove the photo and replace it with a default one. You also lose the ability to have a custom gamer pic.

I heard on the Xbox one beta app that you can use an image for a custom gamer pic, is that allowed for a custom gamer pic?

The ability to upload Custom Gamer Pics has been restored. Here are a few suggestions to get this fixed. Are you trying to do this on console with Xbox Avatar, or Original Avatar? You might try using the Xbox mobile app, or if you have a PC with Windows
10 you can get the Xbox Avatar and Original Avatar from the Windows Store. Try removing your account from the console, then power cycle the console by holding the power button in until it turns off, then sign back in and try to change the gamer pic again.
Is your console up to date as well, there was a new update this past week that might have fixed some issues causing this error? You can also put custom pics on a USB drive and upload them with the Xbox Media app on the console.