Custom picture doesn’t work

Discus and support Custom picture doesn’t work in XBoX on Mobile to solve the problem; I was trying to change my profile pic to my frog on the mobile app but every time it just resets it to some gears of war thing... Discussion in 'XBoX on Mobile' started by MarcosDominguez1, Mar 1, 2021.

  1. Custom picture doesn’t work


    I was trying to change my profile pic to my frog on the mobile app but every time it just resets it to some gears of war thing

    :)
     
    MarcosDominguez1, Mar 1, 2021
    #1
  2. CinderGhost Win User

    Xbox Gamer pic won't change

    It might not be the picture then. If you’re using the Xbox Companion App to upload the custom picture, it’s possible the app is just having an issue (like its had in the past) and we just might need to wait, I know only recently they gave us all access
    to uploading custom profile pictures again. However, if you’re uploding the picture on the Xbox itself and it’s not working, the best advice I can give is to check that the Xbox doesn’t need any updates just to make sure, and if it doesn’t (or updating doesn’t
    resolve the issue), maybe send a report in to Microsoft about it to help make them aware of the problem. I’ll link you to the support website: https://support.xbox.com/help/account-profile/manage-account/xbox-insider-hub-report-a-problem
  3. Mister Beep Win User

    custom profile picture not working

    Hey there,

    This issue should now be resolved, could you give it another shot and let us know if the issue has been resolved for you? Much appreciated!
  4. Ocelot Martin Win User

    Custom profile picture not working

    Hello Kratoslives2017.

    Love your Name.

    Yes, takes longer, because the Xbox Employees need to take a look at the picture and Approve it, and make sure it goes along with the Community Guide Lines. Just upload it and wait, or restart your Xbox, it might already be there.

    I wish you Merry Christmas!

  5. Rodrigo Oliver Win User

    Custom profile pictures not working

    Hi Who, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    I am sorry to hear that.

    Have you tried to uninstall the app, reinstall it, and then upload a new profile picture?

    Which device you are using?
  6. CESARCANTU1 Win User

    Custom profile picture not working

    It takes times to be processed since it has to be looked at and approved to make sure it sticks to the rules and guidelines.
Thema:

Custom picture doesn’t work

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