custom gamerpic not uploading

Since Monday you can upload custom gamerpic

https://www.trueachievements.com/n42077/custom-gamerpics-xbox-live

Right, in this case the ideal would be to contact the Xbox service, this is because this forum is public viewing and unfortunately as independent consultants we do not have access there is some data and neither your account to know what is happening when uploading the image.

Hello again, do not know what is in the image but if you upload and the system and then it says it will check and remains the same as the previous, it may mean that the image was not approved by the system.

Try uploading another image to see if the system takes over.

Hello, first it's a pleasure to be able to help you today.
My name is Georges C. welcome to the community.

Hello , you get some error when you try to upload the Gamerpic or you can upload it and it is not updated, I ask this because this process is done automatically by the system, and it can accept or not certain types of images or photo, either by size or content.

I am able to upload a gamerpic but it doesn't update. everytime I try it says what it would normally say "We're uploading your new gamerpic!" and "Done! You'll see your updated gamerpic once we've verified it's okay." yet I still have a default gamerpic and I keep trying with different images and nothing works.

There has to be a coding issue or a glitch with the account. One minute it shows the updated custom photo and the next minute it's back to the default factory gamerpic.