Custom build Xbox Controller bad button brand new what to do?

Discus and support Custom build Xbox Controller bad button brand new what to do? in XBoX on Consoles to solve the problem; I just received my custom built Xbox controller and the B button is non-responsive. It updated itself when first paired with the Xbox Series X. Tried... Discussion in 'XBoX on Consoles' started by MBZE430, Jul 20, 2021.

  1. MBZE430
    MBZE430 Guest

    Custom build Xbox Controller bad button brand new what to do?


    I just received my custom built Xbox controller and the B button is non-responsive. It updated itself when first paired with the Xbox Series X. Tried connecting it via the USB cable with a PC and B button still non-responsive.

    Decided to go through the warranty since I am unable to find any other helpful information about getting it replaced. During the warranty input, it stated that I was going to get a refurbished unit??? How is that even fair? I even paid extra for the personal message on the controller how are they going to give me a refurbished unit.

    Anyway, is there a customer support # I can call... this doesn't seem right

    :)
     
    MBZE430, Jul 20, 2021
    #1
  2. MateusFontana Win User

    Custom build Xbox Controller bad button brand new what to do?

    My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

    To contact us about this you can access the link below, and click on the call me back option. https://support.xbox.com/en-us/contact-us
  3. Smiling Cat-FAB725BA Win User

    Blue Xbox360 Guide Button

    You would have to do it yourself or order a specially customized one. There are few companies that take official Xbox 360 wireless controllers and let you order them with custom features. Different colored paint jobs, different color LED lights under the
    guide button, even extra lights under the buttons.

    Only thing is what they do voids the MS warranty so any warranty will be with the company selling you a customized controller.

    For the price though I would get a controller that adds more practical features like the Razer Sabertooth. Really great controller and the build quality is better than the official 360 controllers in my opinion.
  4. Braderz8 Win User

    Upgrade xbox controller firmware without Windows PC or Xbox console

    I feel your pain, it's a bad joke isn't it! I'm in the same place but with a brand new Xbox controller that doesn't connect to my gaming Chromebook and only half works with the Samsung TV Xbox App. The Samsung TV/Xbox thing, is a half hearted affair at best! I'm now looking at having to buy a refurbished £250 Xbox Series S, just so I can update my controller. AND, so I can use my new wireless headset to chat to other players while gaming on Xbox Ultimate!

    I think the only option is to moan to customer services, for what good it will do anyone....
  5. RobertBuckalew Win User

    Questions about replacement

    How , exactly , can MS call a controller or a power brick an "accessory" ? are they not required to use the console? So their policy is brand new out of the box bad and the customer has to take their time and money to send it back......as a consumer (who
    had to do this with his day one controller) this is the most low down dirty trick that has ever been played on me I think.
  6. Hoffasgrave Win User

    Controller disconnects

    See if anything on this page helps you: http://support.xbox.com/en-AU/xbox-one/accessories/wireless-controller-disconnects
    Sadly it doesn't as I said I already ran the trouble shooting and bought 2 brand new controllers plus had the retailer replace one of the two with a 3rd brand new controller but my original controller doesn't do it but has phantom movements which are just
    as bad.
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Custom build Xbox Controller bad button brand new what to do?

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