Current Amount Back On Purchases

ianpark01 · Nov 23, 2016

Hi i was viewing my dashboard on the rewards program and i noticed this

MyVIP Star Rank
Current Amount Back on Purchases: 1% You could be earning 2% by going Gold

I have never stopped being a gold subscriber for about 4 years. So does this mean i am not getting my 2% for being a Gold subscriber. Could someone look into this for me as i am almost at my next star and if i am not being classed as a Gold subscriber then
something is wrong with the rewards program and i may have lost out on recent rebates.

:)

XBLRewards8 · Nov 23, 2016

MyVIP Star Rank Current Amount Back on Purchases: 4%

Hello ITFC Chris,

We have reviewed your purchase history and can confirm an error for your account. Here is what we found:

Call of Duty 3, Fallout 4, and Need for Speed were all part of your 11/30 Credit event.

It appears that your December purchase of Rainbow Six Siege was incorrectly allocated toward the Games on Demand offer, and we will adjust your account for the missing VIP payback.

Your purchase of FIFA was included in your September payback. Since your subscription was promotional, you did not qualify for Gold status for that month, which is why you were Rewarded at a free level.

Since MyVIP payback is calculated as a monthly whole and placed as pending midway through the following month, it is too early to see Credits for your Far Cry Primal purchase. Your purchase of Infinite Warfare was a pre-order, and therefore not eligible
for MyVIP. However, it did award one punch on your Games on Demand punchcard.

Regarding why you are at rank 2, it sounds like you are not aware of the VIP adjustments that took place in September 2014 and 2015. We reset your account and placed you in your VIP ranking based on your spending from the previous year. Due to this, you
were placed in MyVIP rank 2, and your total eligible spending was reset.

You should expect to see the adjustment for your Rainbow Six/December MyVIP payback by the end of next week. Apologies for the inconvenience.

ITFC Chris · Nov 23, 2016

MyVIP Star Rank Current Amount Back on Purchases: 4%

MyVIP Star Rank
Current Amount Back on Purchases: 4%

Rewards member since: 10/21/2012

Yet i've not had a rebate for any of my purchases for well over 6 months?? .. But why..?

This is my latest transactions for reward points...

[table][tr][td]09/30/16 - MyVIP Star Rank 2 - 1,600 Credits (Pending)[/td][/tr][tr][td]07/28/16 - Brag With The Badge — Champion Badge[/td][/tr][tr][td]07/28/16 - Brag With The Badge — Recruit Badge[/td][/tr][tr][td]07/28/16 - Brag with the Badge — Legend Badge[/td][/tr][tr][td]07/28/16 - Brag With The Badge — Contender Badge[/td][/tr][tr][td]12/09/15 - Rewards Deposited - 7,600 Credits 11/30/15 - MyVIP Star Rank 2 (Gold) - 7,600 Credits11/11/15 - Rewards Deposited - 8,800 Credits 10/27/15 - Xbox Exclusive Games Offer – Halo 5: Guardians - 6,000 Credits[/td][/tr][/table]

(Halo 5 Guardians is the last game i got any for, only because it was an offer)

But i have purchased lot's of games since between this period, and none of them have any of the 4% rebate? - And although it says i'm Rank 2, I've been rank 2 for years...

Some of my purchases since my last reward points:

Call of Duty IW Legacy Edition £79.99

Far Cry Primal £17.99

Fifa 17 £49.49

Need for Speed £32.99

Rainbow Six Seige £45.64

Fallout 4 £49.99

Call of Duty 3 £54.99

All of these have been after Halo 5: Guardians......

Thats £331.08.. So i should have something in return surely.. 4% is Close to £13.24

XBLRewards8 · Nov 28, 2016

Hello Ianpark01,

I can confirm that you are currently being tracked as a Gold member, and that your previous payback events have been made at the Gold level. Since all activity can take up to 96 hours to be processed, you were briefly showing as a non-Gold member while we
were processing your new renewal. Apologies for the confusion.

XBLRewards8

Hello Ianpark01,

I can confirm that you are currently being tracked as a Gold member, and that your previous payback events have been made at the Gold level. Since all activity can take up to 96 hours to be processed, you were briefly showing as a non-Gold member while we
were processing your new renewal. Apologies for the confusion.

XBLRewards8

Hello ITFC Chris,

We have reviewed your purchase history and can confirm an error for your account. Here is what we found:

Call of Duty 3, Fallout 4, and Need for Speed were all part of your 11/30 Credit event.

It appears that your December purchase of Rainbow Six Siege was incorrectly allocated toward the Games on Demand offer, and we will adjust your account for the missing VIP payback.

Your purchase of FIFA was included in your September payback. Since your subscription was promotional, you did not qualify for Gold status for that month, which is why you were Rewarded at a free level.

Since MyVIP payback is calculated as a monthly whole and placed as pending midway through the following month, it is too early to see Credits for your Far Cry Primal purchase. Your purchase of Infinite Warfare was a pre-order, and therefore not eligible
for MyVIP. However, it did award one punch on your Games on Demand punchcard.

Regarding why you are at rank 2, it sounds like you are not aware of the VIP adjustments that took place in September 2014 and 2015. We reset your account and placed you in your VIP ranking based on your spending from the previous year. Due to this, you
were placed in MyVIP rank 2, and your total eligible spending was reset.

You should expect to see the adjustment for your Rainbow Six/December MyVIP payback by the end of next week. Apologies for the inconvenience.

XBLRewards3

Hi Princesskit10. The award you see is for completing the First Purchase offer. To earn payback on your purchases, you need to have a Star Rank. You currently are 84% on your way to unlocking a Star Level. Your current eligible purchase amount is $254. To
see what purchases qualify for MyVIP, check out our
FAQ.

XBLRewards8

Hello JENSAARAI3,

Only purchases made during an offer period are eligible for an offer. For example, your purchase of Destiny 2 back in April is not eligible for the current Games on Demand offer, which was only created in July. If you are not able to earn the required amount
of achievements for a game during the offer period, then you unfortunately cannot complete the offer. Most of the offers on the MyMissions page are automatically enabled, unless otherwise specified.

Smwutches

No. You would just keep the subscription you have now and purchase Ultimate like you normal would Gold or Game Pass. Any remaining time on your current subscription will be converted to Ultimate. So you'll have that amount of time plus the amount of Ultimate
you purchase. It works with the $1 promo as well, you just won't get that price if you've already had Ultimate.

Current Amount Back On Purchases