cuphead windows store version save game reset

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello NightPHOX, yes the game is Play Anywhere, would know what error appears, this installation error only happens with Cuphead or with some other game.

On the system issue you've already checked whether you've updated your Windows for the latest version of Windows and with xbox apps up to date.

https://www.xbox.com/en-us/games/store/cuphead/...

https://www.xbox.com/games/store/Cuphead/9NJRX7...

Using that link don't let you choose your PC to install the game?

If not, that could be a possibility, you can try contacting Microsoft support to see if they can update your game license to the play anywhere version

Go to the Windows 10 Apps Store and make sure your logged on with the account that purchased the DIGITAL version of the game.

Search for CUPHEAD and make sure the platform is set to ALL.

You should be able to find the game and when you select it, you will see install to pc or install to xbox as options.

Arnav, try this:

Open Settings, click Update and Security and then Windows Update;

Click Check for Updates;

Click the Download and Install Now option, if available (Install optional updates as well)

Also, check the Microsoft Store for any updates on the Xbox apps and its services and update everything too.

Now, sign out from your account on both Xbox app and Microsoft Store and do this:

Go to windows settings > apps > search for gaming services app > click on it and select advanced options.

After that, click repair and then reset

Then do the same for the Xbox app:

Go to windows settings > apps > search for Xbox app > click on it and select advanced options.

After that, click repair and then reset

Finally do this:

Step 1: Open the Run window by pressing Windows + R key.

Step 2: Input WSReset.exe in the Run window and click OK.

Step 3: Then a command prompt window will appear. After a few seconds, Windows Store will open.

Sign in again on both Microsoft store and Xbox app with your account and give it a new try.

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By the way, if you go here and sign in with the account that owns the game:

https://www.xbox.com/games/store/Cuphead/9NJRX7...

Are you able to see an "install" button?

Hi Exo,

Can you check there isn't already something installed to your PC? Press the Windows key and type "Cuphead" and see if anything shows up, and in the search bar also type "add remove" and follow the suggestion to Add & Remove Programs and see if there's anything
under Cuphead you could delete. It's possible that during the pre-order window your PC downloaded a placeholder Cuphead file, so the Windows Store knows you own it but also can't launch it as it's not the full game installed.

Let us know how you get on.