Cuenta suspendida en Rewards [Account suspended in Rewards]

https://support.microsoft.com/es-es/supportrequestform/cf50b787-a987-a7ff-133c-6c4e3f638013

este es el soporte tecnico delos rewards, pero te comentaran que estudiaran tu caso pero no te diran el motivo del baneo.

[Translation- this is the technical support of the rewards, but they will tell you to study your case but they will not tell you the reason for the ban.]

Hola! Lamentablemente para pagar un saldo vencido solo se puede hacer con tarjeta de crédito o débito, no hay otra manera de pagarlo. Podrías pedirle a alguien de confianza que tenga tarjeta que te la preste solo para realizar ese pago y tu le pagas en
efectivo. También podrías tratar de contactar a soporte para ver si te pueden ayudar a solucionarlo de otra manera. En este link te puedes contactar con ellos. Saludos

[Translation - Hello! Unfortunately to pay an overdue balance can only be done with a credit or debit card, there is no other way to pay it. You could ask someone you trust to have a card that lends you just to make that payment and you pay him cash.
You could also try to contact support to see if they can help you solve it in another way. In this link you can contact them. regards]

https://support.xbox.com/contact-us

Buenos Dias RobertoFarias,

Lamento leer por lo que estas pasando en estos momentos. Te recomiendo visitar esta pagina https://support.xbox.com/en-US/browse/billing/xbox-subscriptions
para mas informacion sobre tu cuenta. Espero que esto te pueda ayudar. Suerte!

[Translation - Good morning RobertoFarias,I'm sorry to read what you're going through right now. I recommend you visit this page

https://support.xbox.com/en-US/browse/billing/xbox-subscriptionsfor more information about your account. I hope this can help you. Luck!]

Web translation:

Suspended account

Good morning.

When I bought the xbox one s came with microsof balance and bought a month of xbox live last month I could not buy cards to recharge my account and it was suspended.It charges 10 thousand pesos to pay my debt that is 7 thousand pesos and I can not
cancel With microsof balance only gives me the option of credit card and the problem is that I do not have credit card or devito so I buy gift cards.

What I do not mind is this option in automatic renewal try to change it to prepaid but before switching to prepaid mode I have to cancel the debt but it does not give me the option to pay and it does not let me pay the debt with microsoft balance.

I do not know what to help please ...

Response:

Hi there,

when your account is suspended due to payment due issues, you will have to solve the payment due issue first before you can use any prepaid cards or make other purchases.

Please see this link on how to pay the outstanding amount:
https://support.xbox.com/billing/xbox-subscriptions/pay-past-due-balance-on-xbox-subscription

If for some reason you can't solve the issue yourself you will have to contact Xbox Support via Phone or Support Chat at
http://support.xbox.com/contact-us

Let us know the results

I reccomend you to post your problem in the suspended account forums and wait for a XBLPET response.

forums.xbox.com/.../41.aspx

^^^

Yo te recomiendo postear en el foro de cuentas suspendidas y que esperes por la respuesta de un/a XBLPET.