Crucial elements of HUD cropped on various games

Discus and support Crucial elements of HUD cropped on various games in XBoX Games and Apps to solve the problem; I have an Xbox series X and an HDMI output to a Toshiba tv. I have purchased several games that are unplayable due to the edge of the display not... Discussion in 'XBoX Games and Apps' started by Colin Webb2, Jan 6, 2024.

  1. Colin Webb2
    Colin Webb2 Guest

    Crucial elements of HUD cropped on various games


    I have an Xbox series X and an HDMI output to a Toshiba tv.

    I have purchased several games that are unplayable due to the edge of the display not being visible.

    This issue has been raised by others.

    It is not an issue with other consoles (Playstations 3 and 4 and Nintendo Wii) that I have used with the same tv.

    From the Xbox Settings menu, if I go to "General" then "TV and display options" then "Calibrate TV" then "Next" twice I get to the "Aspect ratio & sharpness" screen.

    This screen shows a Minimum size (blue lines) and Full size (green lines). The text says that I should try and get the green lines to show and if I can't then just to ensure the blue lines are visible. The blue lines are fully visible.

    Why are you selling games where crucial elements of the display are outside this "minimum size" box?

    I tend to buy games when they are on sale and will not usually get around to installing and playing them till some time later.

    This has left me with a few purchases that have been a complete waste of money since they are not playable due to this overscan problem and too much time has elapsed to even be able to request a refund.

    As I (and others) have said before, this is not an issue with other consoles. There are no adjustments via my tv that help.

    :)
     
    Colin Webb2, Jan 6, 2024
    #1
  2. Colin Webb2 Win User

    Crucial elements of HUD cropped on various games

    It is something that Xbox could control by making it a safe zone standard for games to adhere to and adopted as a quality assurance check for games made available for purchase. Why have a minimum size box if it means nothing?

    In answer to your question, I cannot get the green lines to show on screen, only the blue lines (which are well within view).

    I have bought my games from Microsoft store. so please do not redirect me to the manufacturer of the individual games.

    I have bought games that are not fit for purpose since they cannot be played. Microsoft are obviously aware that there is overscan, they have defined a minimum display area for the xbox and yet are not enforcing games to place all crucial graphics within this.

    At this point I do not feel that there is a settings solution that will work. There are none for the tv or the xbox.

    I look forward to hearing any potential solutions
  3. Tomm_A Win User

    Crucial elements of HUD cropped on various games

    Hello Colin ,



    Greetings!



    Thank you for posting in Microsoft Community.



    It seems that you're experiencing issues with the display on your Xbox Series X games on your Toshiba TV. It sounds like you may be experiencing overscan, which is when the edges of the display are cut off and it can cause important elements of the display to be cropped out. This can be caused by a number of factors, including the TV settings, the HDMI cable, or the Xbox settings. Let us help you get to the bottom of this.

    As per description that you have tried adjusting the aspect ratio and sharpness but not able to get the green lines visible on the screen only the blue lines. In this regard, you can try adjusting the settings on your TV itself or adjust the display area settings in the game itself if that option is available or you may contact the manufacturer of your TV on how to proceed.

    It is also worth noting that some games may not be optimized for your TV’s aspect ratio, which can cause important elements of the display to be outside the “minimum size” box. However, this is not an issue with the Xbox Series X itself, and it’s not something that Microsoft can control. If you’re having trouble with a specific game, you can try contacting the game’s developer for assistance.



    Thank you for bringing this concern here and glad to provide the information on how to address your concern.

    Sincerely,

  4. Tomm_A Win User

    Crucial elements of HUD cropped on various games

    Hello Colin,

    Thank you for getting back with the thread.

    What we can suggest is to use the Report a Problem app on the Xbox console to report an issue or unexpected behavior in a game or app, which helps Team Xbox investigate and fix problems on the Xbox console. This improves the gaming experience for you and everyone else in the community. In the title of your bug please add [Xbox Forum]

    On the other hand, you can try using different monitor or using a compatible TV that is compatible with the Xbox settings.

    We thank you for bringing this concern here and glad to provide the needed information to help address your concern.

    Sincerely,

  5. AridLizard Win User

    Fallout 4 Displays are not showing in game on console

    check the settings for HUD transparency. if that is set to transparent none of the HUD elements will be visible
  6. ItSoHMtD Win User

    How about now?

    The game plays a lot better now than it did months ago. I am anxious for the next patch that is supposed to bring all the CTE improvements. Increased tick rate and the ability to adjust the HUD elements will do wonders for this game..
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Crucial elements of HUD cropped on various games

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