Credits old account

Hungry Beats · Dec 10, 2017

Hallo,

Between a missmatch with my old account i needed to make a new one. And IT would be possible to get my old credits back. I had arround 16k of credits would be cool to have Them back. Also can you see now if my account are both the same country?

:)

kopchoir · Dec 11, 2017

Digital games on console question

Ok ta the other reason I used a 3rd account was that account was a new account and he purchased games with it.
Remembered his password and went back to his old account.
I'm going to continue using the 3rd account as we can jointly fill it up with credit instead of you buy one game I buy one game.

ShieldedWarrior8 · Dec 11, 2017

Bought a new xbox....

I bought it because my old one couldnt install discs and its starting to fail on me. How do I transfer my account to the new xbox and all the credit card information?

XBLRewards8 · Dec 11, 2017

Hello Noise Bleed,

We can confirm that both your accounts are now matching for the US region, and have begun the transfer process. They should appear shortly.

XBLRewards8

Hello Noise Bleed,

We can confirm that both your accounts are now matching for the US region, and have begun the transfer process. They should appear shortly.

XBLRewards8

Hello inkpot blue,

While we will be able to transfer any old pending Credits from your old account, we will not be able to reinstate your old account since you have deleted it by opting out. We will begin the credit transfer process now. You should see the Credits appear shortly.

Cowboy Torry

had the same issue - account suspended because of old credit card

I added the new credit card but could not transfer the subscription to the new card.

Eventually called support - they managed to remove the old card and reinstated my account

Klokkwork

If the new credit card links to the same financial account as the old credit card, no worries. They honored it, all is well. You may want to call up Xbox Customer Support and talk to their billing department to move your subscription to the new credit
card so you can get the old one out of the account, though, just to make sure. There's also the chance it hasn't billed yet, and if billing the old credit card WOULD cause a problem, then they can move the pending charge over to the new credit card before
it's processed to your card company.

steeledwand7664

You would need to contact xbox support by going to support.xbox.com/contact-us and requesting them to cancel your current subscription if you are not wanting to continue it that will then allow you to remove the old credit card.

Now if you are wanting to continue the subscription then you would need to add another credit card to the account and change how you pay for the subscription to that credit card then it will allow you to remove the old credit card from the account

Credits old account