Credits not getting posted to account

derekthejew · Nov 20, 2016

It keeps telling me my account needs updated. There is nothing to update or has already been done. I would like some feedback on this please.

:)

OperatedFan1961 · Nov 20, 2016

Posting earned credits from past months

not getting credits earned from prior months posted to my account. Corrected account info. Gamertag is ignoranttitan72 which is where the credits should be posted

vulgarcfh77 · Nov 20, 2016

Still a problem with getting credit for my rewards

So, 6 months ago I posted here about my XBL Rewards credits not getting posted to my account. Was told there was an "internal database" problem and there was no timetable on getting it fixed. I had this same problem a couple years ago and it was resolved,
but then it evidently came back somehow. With XBL Rewards getting folded into Microsoft Rewards soon, I worry that I will not get credit for all that I'm owed. Can this issue please be resolved soon?

XBLRewards8 · Nov 21, 2016

Hello derekthejew,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
This is an issue that we are working on resolving with another team. At the moment, we have not received a estimate on when this problem will be resolved. To be clear, this is a data issue, and not the result of any faulty user input, which is why your input
does not seem to be resolving the issue. The prompt asking you to update your information is a symptom of this error, and adjusting your information will, in most cases, not resolve this issue. We apologize for the inconvenience.

XBLRewards8

Hello derekthejew,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
This is an issue that we are working on resolving with another team. At the moment, we have not received a estimate on when this problem will be resolved. To be clear, this is a data issue, and not the result of any faulty user input, which is why your input
does not seem to be resolving the issue. The prompt asking you to update your information is a symptom of this error, and adjusting your information will, in most cases, not resolve this issue. We apologize for the inconvenience.

Smwutches

Credits are deposited by the following 15th or 30th of the month after you have at least 5,000 pending. So if you get to 5,000 between the 1st and 15th, they are deposited by the 30th. If you get to 5,000 between the 15th and 30th, they are deposited by
the 15th of the next month.

If you got to 5,000 pending on the 6th, they would be scheduled for the deposit on the 29th.

Smwutches

so ur saying that i wont have earned any credits at all for ordering so many games? It says you get 2% to 4% cash back as part of the rewards programe i havent even had that!

Subscriptions, in-game consumables, and preorders do not count towards VIP. So you would not receive percentages back on the purchases.

Official support hours are 9am-5pm PST So they should respond sometime today or tomorrow.

Smwutches

Preorders are only eligible for credits if there is a specific offer for them when you preorder. The Games on Demand punchcard is currently the only preorder offer. In order to receive credits, you had to preorder 3 eligible games. Out of the games you ordered,
only Destiny and Middle Earth were eligible, so you would not have completed that offer and received credits.

XBLRewards8

Hello SgtMonkey1981,

Pre-orders are not eligible for MyVIP, as stated in the FAQ:

What content on the Xbox Store is eligible for MyVIP?

Normally, most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles (excluding game pre-orders), arcade games, indie games, game add-ons, game Season Passes, movies, TV shows, TV seasons, themes and avatar
items. In-game consumables, Xbox Live Gold memberships, Groove Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards, still do not qualify.

Regarding your movie purchases, also from the FAQ:

When will my MyVIP Rewards Credits be deposited into my Microsoft account?

The total Rewards earned will be calculated at the end of each month. Typically you'll receive your MyVIP earnings in your account by the 15th of the following month, though this is subject to the program's current deposit
terms. Be sure to keep an eye on MyStatement on the
MyRewards page to track your progress and watch your Rewards Credits total grow!

We have not yet calculated this month's MyVIP, so it is too early to see the Credits pending. Your Why Him purchase in August are the MyVIP Credits for that month currently pending on your MyStatement on the MyRewards page.

Credits not getting posted to account