credits missing for April

Discus and support credits missing for April in XBoX Rewards & Social to solve the problem; I have no credits showing for any of the purchases made for the month of April. I have received all the rewards from previous months, but the April... Discussion in 'XBoX Rewards & Social' started by Krontan, May 15, 2017.

  1. Krontan
    Krontan Guest

    credits missing for April


    I have no credits showing for any of the purchases made for the month of April. I have received all the rewards from previous months, but the April credits where I have spent over 480.00 have not been credited to me. I am at the top tier of the rewards brackets
    so there should be enough purchases by those standards alone to have been a credit deposited. Please let me know what has happened. If you want the exact numbers I will be happy to get you a print out of the microsoft transaction page showing the purchases
    from april 1st to april 30th.

    Thank you

    Edwin Morgan GT

    :)
     
    Krontan, May 15, 2017
    #1
  2. JoeCamNet
    JoeCamNet Guest
    Missing credits from the past month

    Hopefully somebody can help here (twitter directed me to post here) but I've gotten none of my credits for my april purchases nor have I gotten any of my credits from the VIP gems I've spent.

    On May 5th I redeemed VIP gems to get 25,000 reward credits. Nothing has been deposited and nothing is pending. I've also never gotten my 10% rebate in credits back for my April spending. I was going to go back and add up my April spending to see what kind
    of rebate I should have gotten back, but I'm only 10 days back in the month and up to $200, so I know I'm missing a LOT of credits for the month of April.

    How can I get my credits, both earned and redeemed via gems?
     
    JoeCamNet, May 15, 2017
    #2
  3. Krontan
    Krontan Guest
    Updates on missing April Credits?

    Are there any updates as to when the April Credits that are missing will be credited? I am still missing over 500.00 worth of purchases from the Xbox store from being credited to my account.

    Thank you.
     
    Krontan, May 15, 2017
    #3
  4. Smwutches
    Smwutches Guest

    credits missing for April

    There is currently a delay with April's rebate as they fix another issue.
     
    Smwutches, May 15, 2017
    #4
  5. Krontan
    Krontan Guest
    Any ETA on when they will be issued?
     
    Krontan, May 15, 2017
    #5
  6. XBLRewards8
    XBLRewards8 Guest
    Hello Krontan,

    Apologies for the inconvenience. We have determined that a change in the preview program has caused an issue with MyVIP rewarding. We have delayed payback for April purchases until we can ensure that all our members are appropriately Rewarded. At the current
    time, we have not received an estimate on when to expect this issue to be resolved. Again, we apologize for any inconvenience caused by this delay.
     
    XBLRewards8, Nov 3, 2018
    #6
  7. Smwutches Win User

    credits missing for April

    There is currently a delay with April's rebate as they fix another issue.
  8. XBLRewards8 Win User

    credits missing for April

    Hello Krontan,

    Apologies for the inconvenience. We have determined that a change in the preview program has caused an issue with MyVIP rewarding. We have delayed payback for April purchases until we can ensure that all our members are appropriately Rewarded. At the current
    time, we have not received an estimate on when to expect this issue to be resolved. Again, we apologize for any inconvenience caused by this delay.
  9. Krontan Win User

    credits missing for April

    There is currently a delay with April's rebate as they fix another issue.
    Any ETA on when they will be issued?
  10. XBLRewards8 Win User

    Updates on missing April Credits?

    Hello Krontan,

    We have resolved an issue affecting some of our preview program members, and are now in the process of calculating April's payback. You should see these Credits appear shortly. Again, apologies for any inconvenience caused by this delay.
  11. SPIZY MEATS Win User

    June MYVIP credits not awarded

    sorry may credits, i got my April credits late
Thema:

credits missing for April

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