credits are not recognized

Discus and support credits are not recognized in XBoX on Consoles to solve the problem; Hello, I have already bought credits for my account, but it is not possible to use them since I receive an information from Microsoft to contact the... Discussion in 'XBoX on Consoles' started by Pint0D0nald, Dec 21, 2017.

  1. Pint0D0nald
    Pint0D0nald Guest

    credits are not recognized


    Hello,

    I have already bought credits for my account, but it is not possible to use them since I receive an information from Microsoft to contact the support team.

    The only code that appears in the screen is jsjbwapycuahho5m.2.1.1

    I have also tried to use gift cards, but it is also not recognized by the game.

    Could you please assist me?

    :)
     
    Pint0D0nald, Dec 21, 2017
    #1
  2. daysleeper187
    daysleeper187 Guest
    Advance Orders are not recognized

    Hey,

    I'm rewards-member since 09. January 2017. Since than I ordered in advance Halo Wars 2 (09 Jan. 2017), Ghost Recon Wildlands (15 Jan. 2017) and Mass Effect Andromeda (15 Jan. 2017). When I ordered Wildlands and Andromeda there already was one of three holes
    filled on my punch card (for Halo Wars, I guess). Since than there was only one hole added, although I ordered two additional games from your list. Please check my orders in advance and correct the punch card, so that I will get the rewards I deserve.
     
    daysleeper187, Dec 21, 2017
    #2
  3. Murphs-A47006C9-2185-475E-9A8D-0764BA5872CE
    Murphs-A47006C9-2185-475E-9A8D-0764BA5872CE Guest
    Advance Orders are not recognized

    You will receive the rewards, there has been a hold-up on the Mass Effect punch activating. The reward team will review and update you here.

    They work Monday - Friday from 9am to 5pm PST and typically take 1-2 business days to reply. They do not reply on weekends.
     
    Murphs-A47006C9-2185-475E-9A8D-0764BA5872CE, Dec 21, 2017
    #3
  4. VaneessaG Win User

    me compre el gold oferta 1 mes por 500 y no me llegó. también no puedo cancelar el game pass ultimate.( i buy the xbox live gold and i didin't recive it.

    i check if they recognized my suscription and they didin't. i will try remove the credit card
  5. XBLRewards8 Win User

    Not recognizing Gold. Not accruing credits

    Hello LoTECH,

    Apologies for the inconvenience. There is currently an issue with some preview program members where new subscriptions are not correctly recorded. This was due to changes for those members in how subscriptions are stored in the database. We are working on
    getting this new subscription data correctly reflected. We are also delaying MyVIP for April until this issue is resolved, to ensure that you are rewarded at the Gold level. Again, we apologize for the inconvenience caused by this delay.
  6. Smwutches Win User

    Not recognizing Gold. Not accruing credits

    April's rebate has been delayed while they fix the issue with gold.
  7. Smwutches Win User

    I Heart Horror Rewards not showing up?

    It takes about 96 hours for the program to recognize purchases and to update your progress. So it's too soon to see the credits pending.
  8. Smwutches Win User

    Recore Reward and Recore Achievement Credits Not Showing Up

    It takes about 96 hours for the program to recognize purchases/activity. So it's just too soon to see the credits show as pending.
Thema:

credits are not recognized

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