Credit request for unwanted movie purchased by sneaky one-year old child...

Discus and support Credit request for unwanted movie purchased by sneaky one-year old child... in XBoX Games and Apps to solve the problem; Hi, I have just been told to post on here by someone on the Support team. My one year old child-come-monkey got hold of the xbox controller whilst it... Discussion in 'XBoX Games and Apps' started by Stustubbs, May 22, 2015.

  1. Stustubbs
    Stustubbs Guest

    Credit request for unwanted movie purchased by sneaky one-year old child...


    Hi, I have just been told to post on here by someone on the Support team. My one year old child-come-monkey got hold of the xbox controller whilst it was logged into my account. He pressed a load of buttons.....repeatedly....and has managed to purchase a
    £13.99 movie, American Sniper. Whilst I won't judge my child on his taste in cinema, I am not happy that a fairly large sum of money has been whipped from my bank account for a movie I have no desire to watch. I couldn't get a refund as, back in November,
    my older son, also part primate, did a similar thing with Minecraft... So, I am really hoping that 14 of my hard-earned British pounds will not go to waste, and I can, somehow, get a credit or similar for a movie our family can actually enjoy and watch, and
    not just something that a boy who poops his pants and can't talk decided to buy for us. Many thanks!

    :)
     
    Stustubbs, May 22, 2015
    #1
  2. Accidentally purchased the same movie twice

    Hi,

    I accidentally bought a R rated movie "Fist Fight" for my 10 year old son. I would like a refund, exchange, or credit. Hope this is the right place to make the request.

    Thanks,

    Juan Peters

    gamer tag:
     
    GUNZSPEAKLOUDER, May 22, 2015
    #2
  3. wdtredfu
    wdtredfu Guest
    Child can not buy movies ?

    Hi all



    I have set up an avatar for myself and my 13 year old child.....

    On my child's profile I have set it so

    Movies can be purchased (premium)

    Movies can be download

    And my credit card number

    When they try and buy a movies (One direction : this is us) it comes up requesting my security code (which is good Credit request for unwanted movie purchased by sneaky one-year old child... :) )

    They then get the option to buy or rental the move

    When they click confirm a message appears stating purchases aren't allow from the account...........

    Spent hours trying to make things work and have basically given up...........

    Would be grateful for any advice or guidance on resolving this issue

    Many thanks for your time

    Regards

    Mike
     
    wdtredfu, May 22, 2015
    #3
  4. Smwutches
    Smwutches Guest

    Credit request for unwanted movie purchased by sneaky one-year old child...

    Sorry, but you would have to try contacting support again as forum support does not have the ability to give credit or anything for something like that.
     
    Smwutches, May 23, 2015
    #4
  5. Smwutches Win User

    Credit request for unwanted movie purchased by sneaky one-year old child...

    Sorry, but you would have to try contacting support again as forum support does not have the ability to give credit or anything for something like that.
  6. ngocphi Win User

    Blocking kids from purchasing?

    whisper Parenting is still the best way to prevent unwanted purchases



    i had a kid play on xbox live since he was age 3 and no unwanted purchases

    if you have to step out of the room viola remove the controller

    it is that simple



    as per the terms of use

    no child under the age of 13 should be on unsupervised

    puting a child on a uncontroled account is bad

    this parent admits that he shouldn't have let his child alone

    (i can't find the article)



    http://technolog.msnbc.msn.com/_news/2011/02/09/6018399-seven-year-old-boy-buys-fighter-jet-on-ebay
  7. GUNZSPEAKLOUDER Win User

    Accidentally purchased the same movie twice

    Hi,

    I accidentally bought a R rated movie "Fist Fight" for my 10 year old son. I would like a refund, exchange, or credit. Hope this is the right place to make the request.

    Thanks,

    Juan Peters

    gamer tag:
  8. REVAN1221 Win User

    block purchases

    I agree that it is ridiculous also; you should not need to have a credit card attached to your live account, AND there should be a pin system in place for unwanted purchases if they are going to insist on having a credit card in place. Doesn't take a rocket
    scientist to figure out why they won't give people these simple security measures..... wonder how much is made on unwanted purchases every year???
  9. HyruleBalverine Win User

    Code of UnderAGE Conduct - banned again

    You're also forgetting that game ratings, like movie ratings, are a guideline. It is not illegal for a parent to let their child watch an R rated movie or play an M rated game. Parents have the right to disregard those ratings if they believe that their
    child can handle it. As far as Xbox Live goes, Microsoft enforces their rules for use of their service; they do not enforce what content parents can let their children access.

    On a side note, this thread is well over a year old. Please don't resurrect old threads.
Thema:

Credit request for unwanted movie purchased by sneaky one-year old child...

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