Credit request for unwanted movie purchased by sneaky one-year old child...

Stustubbs · May 22, 2015

Hi, I have just been told to post on here by someone on the Support team. My one year old child-come-monkey got hold of the xbox controller whilst it was logged into my account. He pressed a load of buttons.....repeatedly....and has managed to purchase a
£13.99 movie, American Sniper. Whilst I won't judge my child on his taste in cinema, I am not happy that a fairly large sum of money has been whipped from my bank account for a movie I have no desire to watch. I couldn't get a refund as, back in November,
my older son, also part primate, did a similar thing with Minecraft... So, I am really hoping that 14 of my hard-earned British pounds will not go to waste, and I can, somehow, get a credit or similar for a movie our family can actually enjoy and watch, and
not just something that a boy who poops his pants and can't talk decided to buy for us. Many thanks!

:)

GUNZSPEAKLOUDER · May 22, 2015

Accidentally purchased the same movie twice

Hi,

I accidentally bought a R rated movie "Fist Fight" for my 10 year old son. I would like a refund, exchange, or credit. Hope this is the right place to make the request.

Thanks,

Juan Peters

gamer tag:

wdtredfu · May 22, 2015

Child can not buy movies ?

Hi all

I have set up an avatar for myself and my 13 year old child.....

On my child's profile I have set it so

Movies can be purchased (premium)

Movies can be download

And my credit card number

When they try and buy a movies (One direction : this is us) it comes up requesting my security code (which is good )

They then get the option to buy or rental the move

When they click confirm a message appears stating purchases aren't allow from the account...........

Spent hours trying to make things work and have basically given up...........

Would be grateful for any advice or guidance on resolving this issue

Many thanks for your time

Regards

Mike

Smwutches · May 23, 2015

Sorry, but you would have to try contacting support again as forum support does not have the ability to give credit or anything for something like that.

Smwutches

Sorry, but you would have to try contacting support again as forum support does not have the ability to give credit or anything for something like that.

ngocphi

whisper Parenting is still the best way to prevent unwanted purchases

i had a kid play on xbox live since he was age 3 and no unwanted purchases

if you have to step out of the room viola remove the controller

it is that simple

as per the terms of use

no child under the age of 13 should be on unsupervised

puting a child on a uncontroled account is bad

this parent admits that he shouldn't have let his child alone

(i can't find the article)

http://technolog.msnbc.msn.com/_news/2011/02/09/6018399-seven-year-old-boy-buys-fighter-jet-on-ebay

GUNZSPEAKLOUDER

Hi,

I accidentally bought a R rated movie "Fist Fight" for my 10 year old son. I would like a refund, exchange, or credit. Hope this is the right place to make the request.

Thanks,

Juan Peters

gamer tag:

REVAN1221

I agree that it is ridiculous also; you should not need to have a credit card attached to your live account, AND there should be a pin system in place for unwanted purchases if they are going to insist on having a credit card in place. Doesn't take a rocket
scientist to figure out why they won't give people these simple security measures..... wonder how much is made on unwanted purchases every year???

HyruleBalverine

You're also forgetting that game ratings, like movie ratings, are a guideline. It is not illegal for a parent to let their child watch an R rated movie or play an M rated game. Parents have the right to disregard those ratings if they believe that their
child can handle it. As far as Xbox Live goes, Microsoft enforces their rules for use of their service; they do not enforce what content parents can let their children access.

On a side note, this thread is well over a year old. Please don't resurrect old threads.

Credit request for unwanted movie purchased by sneaky one-year old child...