Credit card keeps reappearing on my Microsoft account

Discus and support Credit card keeps reappearing on my Microsoft account in XBoX on Windows to solve the problem; My son uses Xbox but I manage the account. We have had £100’s of pounds taken out of different accounts. I never use credit cards, always use a voucher... Discussion in 'XBoX on Windows' started by Kath Miller, Oct 6, 2022.

  1. Kath Miller
    Kath Miller Guest

    Credit card keeps reappearing on my Microsoft account


    My son uses Xbox but I manage the account. We have had £100’s of pounds taken out of different accounts. I never use credit cards, always use a voucher as when I check my Microsoft account my cards keep reappearing on the account.

    I’m at my wits end

    :)
     
    Kath Miller, Oct 6, 2022
    #1
  2. JosefLBohorquez Win User

    Credit card keeps reappearing on my Microsoft account

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite this Kath

    If I understood correctly you're being charged in your credit card from Microsoft even when you never use it, right?

    If yes, if you go to the account order history here
    https://account.microsoft.com/billing/orders

    Are you able to see the transactions related to the charges in your credit card?
    Please check the order history with each account

    Let me know how it goes
    PS: here in the forums no one can access / modify account details or similar due to privacy and security reasons
  3. OmarAl7 Win User

    Xbox account locked, and cant recover it because I had Two-Step verification on.

    The problem is I got charged for Xbox subscription after I got locked out of my account by 3 days, (Microsoft ultimate/1month). How can they suspend my account and still keep my credit card active and deduct from my card.
  4. Smwutches Win User

    I have been waiting for my deposit for more than a year. (2)

    Keep in mind that the payment method they are looking for is a Microsoft account balance. A credit card or Paypal would not be what they are looking for. If you've never added an Xbox gift card to your account, you would need to do so in order to open a
    Microsoft account balance so they can deposit your credits.
  5. LegacyGorgon5 Win User

    I cant change my billing information.

    I try to change it on the Microsoft account online I go to my billing information with my credit card with my PayPal with my Microsoft account I go to my credit card which has my Xbox live membership on it but there's no edit so I can edit my credit card
  6. Objective OnIy Win User

    problem ( cant add credit card ) help ! DESPERATING!

    No, I'm having this problem too. I've tried many different credit cards (mine, my parents, my sisters) and it just keeps saying please enter a valid credit card. At first I thought maybe there was something wrong with my account, but there isn't because
    I tried it on one of my other accounts. Microsoft really needs to fix this, I am getting very irritated, I wanted to hop on the 1$ 1 month, and they won't even let me add a credit card. SMH
Thema:

Credit card keeps reappearing on my Microsoft account

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