credit card doesn't work when purchasing in XBOX store

Discus and support credit card doesn't work when purchasing in XBOX store in XBoX Games and Apps to solve the problem; I recently changed the credit card number in my Microsoft account. Now when I try to by a game in the Xbox store, after logging in, it asks to add a... Discussion in 'XBoX Games and Apps' started by RustMetal75, Aug 28, 2016.

  1. RustMetal75
    RustMetal75 Guest

    credit card doesn't work when purchasing in XBOX store


    I recently changed the credit card number in my Microsoft account. Now when I try to by a game in the Xbox store, after logging in, it asks to add a payment method. After I've done that it asks again, and again and again. As if it doesn't "see" my credit
    card information.

    Please help !

    :)
     
    RustMetal75, Aug 28, 2016
    #1
  2. Photonimus
    Photonimus Guest
    Credit card mishaps

    Also, when you say 'credit card' if it's one of those bought in a store prepaid credit cards it may not work for online purchases. Those are just gift cards to most online purchasing.
     
    Photonimus, Aug 28, 2016
    #2
  3. RayGunKancho
    RayGunKancho Guest
    "Sorry Your purchase cannot be completed at this time. Please try again."

    "Sorry Your purchase cannot be completed at this time. Please try again."

    Seeing this issue when purchasing Mass Effect (Xbox store for Xbox one). No issue when purchasing Sniper Elite 3.

    Same credit card and session.

    Please advise.
     
    RayGunKancho, Aug 28, 2016
    #3
  4. M3tal Daz3
    M3tal Daz3 Guest

    credit card doesn't work when purchasing in XBOX store

    To sort out this issue you should contact xbox chat support billing section:

    support.xbox.com/.../contact-us

    or if you are part of the USA/CA region you can contact this free toll nr: (800) 469-9269
     
    M3tal Daz3, Aug 29, 2016
    #4
  5. Photonimus Win User

    Credit card mishaps

    Also, when you say 'credit card' if it's one of those bought in a store prepaid credit cards it may not work for online purchases. Those are just gift cards to most online purchasing.
  6. Photonimus Win User

    Can I used bluebird card for a payment opion?

    If it's a gift card credit card you purchase at a store, it will not work.
  7. AK DJ Panda Win User

    Cancel unintentional purchase

    Quick update -- Microsoft Support were very good on the phone, they've removed the purchase and refunded the money. It seems that the reason he was able to purchase it was because the xbox account was marked as "adult" instead of "child" because it was
    in my name even though it was for my son, and the account had the credit card stored from when we purchased the live service. They've now removed the credit card to make sure it doesn't happen again.

    Thanks for the help!
  8. Dr Black Bones Win User

    What to buy.

    I don't think they take tax when you already have credit on account. I know they do if you purchase with a credit card or paypal, but I think if you have actual money left on account it doesn't take taxes. Maybe it's because of purchasing those codes/cards
    you probably payed tax at the store. That's my guess anyways.
  9. Jayden Chui Win User

    Why do i keep getting the error, change your region

    Well the region im in isn't available, this doesn't help at all, why can't i make a purchase as long as the credit card information is valid, shouldn't i be able to make a purchase? Online stores have even worse options and there are no retail stores that have xbox gift cards, making an online purchase shouldn't caus3 this much hassle
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credit card doesn't work when purchasing in XBOX store

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