Creating a custom design Xbox One controller complaint I guess

last night around 7:30 pm I decided to order a custom color design xbox one controller for my PC, lately the one I have has been disconnecting, which as you can imagine is not good during games.

Since all the controllers I was finding where over $60 and I felt they where all boring looking I decided to fork out the extra money and pay $85 to get one in colors I picked. I already knew going into the little design studio that I wanted the body to
be ash grey, the bumpers, triggers, D pad and thumbsticks to all be retro pink. That is just how I wanted the controller to be. The first thing the design engine automatically does is try to make the back the same color as your bumpers and triggers. I don’t
know why but it does, whatever I changed it to ash grey. I noticed however if you try and toggle to choice the option for rubberized grips on the back that it switched the color of my controller back to retro pink again.

It’s not like it HAD to be retro pink with the rubberized grips because I could change the color to ash grey again, for some reason it would just switch it to the color of the bumpers and triggers. Eventually I decided I didn’t want the rubberized grips
anyways because they where black and I didn’t have black anywhere else on the controller.

I switched to standard back and out ash grey as the color and proceeded. I went to the order screen and skimmed all the information, yes including the agreement about NOT being able to cancel custom orders. So it was extremely frustrating to realize LITERALLY
and I’m not exaggerating, I clicked the pay button I noticed the back of the controller had somehow made its way back to the damned retro pink color. Which is WICKED frustrating because I NEVER wanted it to be pink, it’s not even like I was CONSIDERING it
and forgot to switch it back.

So I IMMEDIATELY went to my order details to see if there was any to quickly edit the order or something like a grace period. Of course there wasn’t any immediate thing I saw unsurprising. So the next thing I do is try and get on chat with someone to see
if there was absolutely anyway to just change the back color from pink to grey because the stupid design portal kept deciding pink was what I wanted on the back.

I spent an hour on chat with two different people and this was all on a tablet wedged under my work computer because my dinner break had ended of course. Only to be told that they couldn’t do anything and to try calling the number they provided to me. I
literally asked the person if it would be okay to call when I got off work at 10pm est because I was concerned about how long was left from the order. The person just kept mentioning something about stores all over the country.

So when I leave work I call the number and explain the situation to them and about the chat, the phone person says I need to talk to Xbox so I am fine and I transfer and explain it again, and they say I need to talk to sales, so, I transfer again and explain
the situation, again. And that final sales person after an hour on chat and another 20 minutes being transferred around the phone said to me, “i’m Sorry there isn’t really anything I can do, there is a 10-20 minute grace period for cancellations.”

So now you can imagine my complete frustration and irritation. And yeah it’s partially my fault for not noticing the error before clicking the pay button but it’s also the stupid design engine for not maintaining color options that where previously chosen.
Also the fact that you can’t cancel edit or return a custom order is freaking ridiculous. So now i’ll Just wait 14 days for a controller I don’t want that I paid $85 for which is a lot of money for some people!

Also there isn’t anywhere to properly provide this kind of feedback and frustrations with an experience which makes this situation worse cause now I have to post it in a public forum for anyone to scroll past. Which I hate doing,
but I am. Really really frustrated with this whole ridiculousness. I don’t even WANT to cancel the order!!!! I just WANT the back to be ash grey not retro pink! It’s so stupid and such a small thing it’s unfathomable how it can be such an issue to do something
about.

:)

 

Design lab payment

I was interested in creating a custom controller for my husband using the design lab, and it won’t seem to take my payment. I keep getting the error message saying they’re having trouble processing my payment.

 

New Microsoft Controller

Custom controller Launches in UK 2017

Microsoft offers 8 million ways to customize Xbox One controller

 

Once the order is placed, that's it. Xbox Support can't help with your order and neither can sales.

You can see if sales can cancel the order but if they can't cancel the order then that's it.

Due to the customized nature of the controller, please note that non-defective product returns are not accepted.
Xbox Design Lab