Crackling on Xbox series X (semi-fixed)

Hi Just-another_user,

Thank you for waiting.

After further consultation and research, we recommend that you speak with our live support. Due to the complexity of the issue, it’s best to work with them as they have the necessary tools to further diagnose the issue and provide you with a timely resolution.

Please follow the steps below to reach out to our live support team.

1. Please use this link: Contact us | Xbox Support
   
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
   
3. If not, please select the country/region it is showing and select the correct one among the list.
   
4. Make sure to use to check the available contact times of the support.
   
5. Select the "Contact Us" button
   
6. Select the drop-down menu options that will match your concern.
   
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
   
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
   
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
   
10. Should you encounter same issue and have an error message please let us know so we can forward your findings to the Internal Support Team.
    

Nope none of this fixes windows sonic and no this is not a headset issue like I said in the post this will happen on ( ANY) headset. Is every single one of my headsets just suddenly not working on my console with windows sonic because it works just fine pc and with Dolby and stereo uncompressed on console. This is not a headset issue it is a console issue.

Sure it’s just fine w/ Dolby but I shouldn’t have to spend money for working audio.

Hello Just-another_user,

Welcome to Microsoft Community.

I'm sorry to hear that you are experiencing crackling sounds when using Windows sonic for headphones on your Xbox. This issue could be caused by several factors, such as interference from other devices, faulty audio settings, or outdated firmware. To troubleshoot this problem, please follow these steps:



- Make sure your Xbox and your headset are updated to the latest firmware version.

- Check if there are any other devices nearby that could cause interference, such as wireless routers, microwaves, or cordless phones. If possible, move them away from your Xbox and your headset.

- Adjust the audio settings on your Xbox. Go to Settings > General > Volume & audio output > Headset audio and make sure it is set to Windows sonic for headphones. Then go to Settings > General > Volume & audio output > Headset format and make sure it is set to Stereo uncompressed.

- Restart your Xbox and your headset and see if the issue persists.

Also see: What games are compatible with my Xbox console? | Xbox Support



If none of these steps resolve the issue, you may need to contact the manufacturer of your headset for further assistance. Alternatively, you can continue using Dolby Atmos if it works well for you. Dolby Atmos is a premium sound technology that creates a more immersive and realistic audio experience.



I hope this helps. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.

it will work with all iterations of the xbox one, and windows 10 pc's. obviously it will have the best quality on series x and semi descent windows pc's.

Guess that update didn't work. I just got a Series X about 2 weeks ago. There are often audio crackles, pops, or static while navigating the dashboard. I can't believe this hasn't been fixed yet. My first Xbox since 360, and this is what I get😡. Microsoft, fix this problem!