Crackling audio Wired headsets, wireless headsets on Xbox One

Hi Korly,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

Thank you for raising this issue in the community. I note that this discussion was broken off from this thread where, in my opinion, troubleshooting instructions were given.

Like Troubleshoot audio on your Xbox console

Troubleshoot audio on your Xbox console | Xbox Support

Or How to Connect a compatible headset | Xbox Support

Additionally, you mentioned that you had already tested this with many headset models, which indicates that the problem is not specific to one type. And since the problem is so complicated. I advise getting in touch with our live support staff so they can further investigate the problem. They have the equipment needed to conduct a more thorough diagnosis and offer you a prompt fix.

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.

Are you using a wired or wireless headset? Some wireless headsets have this feature built in to them and therefore the setting will not show on the Xbox One. You can also check on your Xbox One under Settings>General>Volume & Audio Output.

Hi Medgar_244,

As of right now you cant use wireless headsets on Xbox. You can only use a wireless controller but the headset as to be wired. i wish you could because I would buy one in a heartbeat. Maybe next gen would offer the option to use wireless headset>>>I have
my fingerscross.

If the headset comes with a wired you need to plug that into your controller. If it doesnt and is just wireless>>>and you recently brought it, you need to return it for a wired headset. Sorry about that.

You better tell that to my Turtle beach Elite 800x and Astro A50 Gen 3 headsets

The only way your able to use those headsets on Xbox is connected it to your controller using a wired. You can't use is wirelessly. Xbox doesnt support wireless headset without a wired. It kinda defeat the purpose of a wireless headset.

To the Medgar_244 here is some audio soultions. https://support.xbox.com/en-US/xbox-one/accessories/wired-headset-help.

For xbox one controllers and xbox series controllers

by bluetooth if your pc has this (does not support audio passthrough so no headest support via controller).

by wire (this supports audio passthough for headsets via controller)

by purchasing the xbox wireless adapter for pc (this supports audio passthough for headsets via controller)

Thank you! Is it possible that your Xbox Wireless Headset displays as more than one audio device in your audio device list? (ex: Wireless Headset Stereo, Wireless Headset - Hands Free AG)