Country setting on new child’s account

craig stoker · Jul 23, 2022

I have created a new account for my 5 year old son and his account has defaulted to United States region. As family organiser my account, payment information, billing and shipping addresses, time and date settings, etc. are all set to United Kingdom as my daughter’s settings yet for some unknown and bizarre reason my son’s account will not allow me to change from US.

When going to the change country/region setting in the account profile there is no drop down menu available for country, only to add a state/region to the profile.

This is making the currency settings sit in dollars on his money in the account when I want to add GBP currency so we know what he has.

How do I change this quite ridiculous default setting?

I have attempted to live chat with support only to be cut off twice and never receive a reply message and after trying for half an hour to request a callback it still keeps telling me something went wrong at their end and I should try again…..

:)

Nathan Roberts (SN)

Hey there, craig stoker

What web browser are you using?

Nathan

Nathan Roberts (SN)

Hey there, craig stoker

Welcome to the Microsoft Community.

When you go to the Microsoft account page here: Microsoft account | Your profile, does it allow you to change your son's region from there. You will need to sign into his account, when navigating to that page, so it would be ideal to open the link in a private window or on his profile in Edge.

Please forgive me if you have gone to the page linked and have been trying to change his region from there.

Hope this helps,

Nathan

craig stoker

I have been trying from here and it doesn’t allow me to change country. There is no drop down menu for Country only County/Region as shown below

Nathan Roberts (SN)

Have you got access to a Windows PC?

If not, please can you try changing your region via the Edge browser?

Nathan

oOUTSIDERo62

I found this, hope it helps.

Promote a child account to an adult account in Xbox

Xbox LIVE determines whether an account is a child account or an adult account based on the age of the account owner. Account owners who are younger than 18 are given child accounts in the United States. The legal adult age varies by country and region (for
example, the adult age in Korea is 20).

Child accounts are tied to an adult's Microsoft account. The adult account can control Family Settings and restrict some features of Xbox LIVE.

After you reach the age of adulthood (which varies by country and region), you can promote a child account to an adult account. This promotion removes the Family Settings and Xbox LIVE restrictions.

To promote a child account to an adult account

Sign in to Xbox LIVE by using the account that you want to change.

Go to Settings, and then select Account.

Select Promote Child Account.

Note The age of an account owner is calculated by using the date of birth provided when the account was created. This date cannot be changed. If you entered an incorrect date of birth when you created the account, your only option is to create a new account
using the correct date of birth. This option is available only if the date of birth for the account indicates that you have reached the age of adulthood (18 in the United States). The legal adult age varies by country and region.

Follow the on-screen instructions to promote the account.

Country setting on new child’s account