Country locked on US when trying to update payment info for free gold games!

Discus and support Country locked on US when trying to update payment info for free gold games! in XBoX on Consoles to solve the problem; I just moved to Germany from the UK and I have xbox gold subscription. I wanted to download one of the free games with gold but My xbox tells me I need... Discussion in 'XBoX on Consoles' started by KatanaBearFury, Jan 14, 2018.

  1. Country locked on US when trying to update payment info for free gold games!


    I just moved to Germany from the UK and I have xbox gold subscription. I wanted to download one of the free games with gold but My xbox tells me I need new billing information. Everytime I try and add this the billing contact information sit locks the country
    onto the US, and not Uk or Germany.

    I've changed my xbox one region to Germany, changed it on my laptop, added a paypal account and added a card for the German address but with no luck.

    Why is this so difficult Microsoft?? Why??

    :)
     
    KatanaBearFury, Jan 14, 2018
    #1
  2. Manage Subscription (Valid Payment Instrument)

    Currently having problems with valid payment instrument when trying to get a free Xbox 360 game with my gold subscription, my credit card info has already been implemented in.
     
    RattiestMoon563, Jan 14, 2018
    #2
  3. ngocphi
    ngocphi Guest
    Your account is unable to make this type of purchase on Xbox.com

    Keep in mind a lot f games wit gold is region locked so

    If you get invalid payment you must update the payment method

    So I'm. Not sure what you hoped to accomplish

    Xbox 360 games are tend to be region locked and it requires you to be physically there to get it

    Unlike using your actual country which would Garentee you can get al the games
     
    ngocphi, Jan 14, 2018
    #3
  4. HAZMAT RADIO
    HAZMAT RADIO Guest

    Country locked on US when trying to update payment info for free gold games!

    The region of the account will need to match the region of the payment method for the region you're in. You can't use a German credit card to purchase items in the UK on the Xbox most likely due to exchange rates and so on.

    Since you're in the UK now, you'll want to see about changing the region of your account which is different than changing the region of your Xbox.

    Go to Xbox.com and sign in with your account

    Click on your gamer tag and choose Xbox Settings

    Click on Change 360 account region and set it to the UK. Note: You can only change the region of your account every 90 days so, if you've changed it already within the last 90 days you'll have to wait

    After you change the region of your account you'll either want to add a UK based credit card to your account or buy UK currency to add to your Microsoft account to be able to make purchased in the UK on the Xbox

    Also, you'll want to hard reset your xbox after those changes are complete. Hold down the power button on the front of the Xbox One for 15 seconds, then let go and restart the xbox
     
    HAZMAT RADIO, Jan 14, 2018
    #4
  5. HAZMAT RADIO Win User

    Country locked on US when trying to update payment info for free gold games!

    The region of the account will need to match the region of the payment method for the region you're in. You can't use a German credit card to purchase items in the UK on the Xbox most likely due to exchange rates and so on.

    Since you're in the UK now, you'll want to see about changing the region of your account which is different than changing the region of your Xbox.

    Go to Xbox.com and sign in with your account

    Click on your gamer tag and choose Xbox Settings

    Click on Change 360 account region and set it to the UK. Note: You can only change the region of your account every 90 days so, if you've changed it already within the last 90 days you'll have to wait

    After you change the region of your account you'll either want to add a UK based credit card to your account or buy UK currency to add to your Microsoft account to be able to make purchased in the UK on the Xbox

    Also, you'll want to hard reset your xbox after those changes are complete. Hold down the power button on the front of the Xbox One for 15 seconds, then let go and restart the xbox
  6. ngocphi Win User

    Your account is unable to make this type of purchase on Xbox.com

    Keep in mind a lot f games wit gold is region locked so

    If you get invalid payment you must update the payment method

    So I'm. Not sure what you hoped to accomplish

    Xbox 360 games are tend to be region locked and it requires you to be physically there to get it

    Unlike using your actual country which would Garentee you can get al the games
  7. CallumDriver Win User

    Xbox gold

    Its a backwards compatible game battelfront 2. It says i have to add payment info to the gold channel. When i go to add it region locks me into the usa.
  8. HappyWaffl33 Win User

    Buying xbox gift card

  9. eG x Thee Elf Win User

    Game with Gold on XBOX ONE

    Milan,

    As ngocphi stated Microsoft does not control region locks. It is managed by the international countries. Typically, Microsoft will offer substitutions for countries that have locks on those games so that you can still receive your free game. Rather than
    searching for the specific game, try going through your console or the website by clicking on the Games with Gold to see if it redirects you to the local game available for you.
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Country locked on US when trying to update payment info for free gold games!

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