Couldn't renew Xbox Live Gold

Discus and support Couldn't renew Xbox Live Gold in XBoX Sales and Promo to solve the problem; Hi, I had to renew my Bank card. I was successful and I received the following message: "Your subscription was successfully charged on Sunday, August... Discussion in 'XBoX Sales and Promo' started by Ferenc Antal Vida, Aug 30, 2019.

  1. Ferenc Antal Vida
    Ferenc Antal Vida Guest

    Couldn't renew Xbox Live Gold


    Hi,

    I had to renew my Bank card. I was successful and I received the following message:

    "Your subscription was successfully charged on Sunday, August 25, 2019. Your recurring billing is scheduled for Wednesday, September 11, 2019."

    I thought it was ready but after one day later I received the following message:

    "We tried to charge your Xbox Live Gold subscription on Wednesday,
    September 11, 2019    , but the charge of 2 500,00 HUF to Visa **5584 was unsuccessful.    "

    My Gold Access is not working because of this but we are not in September yet! How could it happen?

    Thanks.

    Br,

    Ferenc

    :)
     
    Ferenc Antal Vida, Aug 30, 2019
    #1
  2. XBF Felixx P Win User

    Couldn't renew Xbox Live Gold

    Hello Ferenc Antal Vida!

    Thanks for reaching out to Xbox forums support. I'm sorry to hear about the Xbox Live Gold billing issue that you're currently experiencing.

    I would suggest setting up a call back from an Xbox Live support agent by following the steps below. The agent would be able to look into your billing account and see what might be causing that particular issue.

    As provided above the best way to reach Live Support would be here:
    https://support.xbox.com/contact-us#0

    Step 1 ----Select Xbox One

    Step 2 ----Select See other options

    Step 3 ----Select topic (Ex. System Update)

    Step 4 ----Select "Show contact options"

    Step 5 ----Select request a call from support

    (DIY Helpful links below)

    Check your purchases: Check your Xbox purchase history

    Payments and purchases: Purchase history: Payments and purchases: Purchase history



    I hope this helps a bit more.

    Felix

    Xbox forums support
  3. FS RelOaDZ Win User

    Need help with xbox live membership!

    I cannot connect to xbox live though and the subcription couldn't of been renewed because the credit card that was assigned to my xbox live had expired, so it couldnt of renewed?
  4. andreevkms Win User

    Проблема с кредиткой

  5. airmattdog Win User

    How do I cancel my xbox music pass

  6. david35283 Win User

    Parental Approval Required !?

Thema:

Couldn't renew Xbox Live Gold

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